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- Tasks: Provide top-notch IT support and troubleshoot issues for users both remotely and in person.
- Company: Dynamic tech company based in London, focused on employee growth.
- Benefits: Competitive salary, pension, and opportunities for professional development.
- Other info: Great opportunities for progression and company-funded training available.
- Why this job: Kickstart your IT career with hands-on experience and training in a supportive environment.
- Qualifications: Around a year of helpdesk experience and a passion for technology.
The predicted salary is between 25000 - 30000 £ per year.
Role: Junior IT Support Technician
Location: Office based Islington, London, N1
Salary: £25,000 to £30,000
Benefits: Pension, IT Qualifications
Headquartered in London and operating across Europe, our client is looking for a proactive and enthusiastic Junior IT Support Technician to join their growing team. The successful candidate will become part of their frontline IT support team, acting as the first point of contact for end users by logging, troubleshooting, and resolving IT issues both remotely and in person.
We are looking for someone with a genuine passion for IT, a strong willingness to learn new technologies, and a commitment to developing their technical skills and career.
This is a full-time, office-based position located in North London N1, just a short walk from Highbury & Islington station.
What will you be doing?
- Provide technical support remotely and on-site to resolve IT issues efficiently
- Respond to helpdesk requests and incidents via phone and email
- Log, diagnose, troubleshoot, and escalate issues where necessary
- Assist with user account creation and system access management
- Support device setup, pre-configuration, and IT asset management
- Maintain and update knowledge base documentation
- Deliver excellent customer service and technical support to users
- Work collaboratively within the IT team to ensure smooth day-to-day operations
What are we looking for?
- Around a year's experience in helpdesk support with strong problem-solving skills and a logical and methodical approach
- Knowledge of Microsoft Desktop and Office 365 products
- Understanding of Email systems, OneDrive, and SharePoint
- Basic knowledge of networking protocols and devices
- Working knowledge of virtual environments
- Ability to troubleshoot both on-premise and remote issues
- Excellent spoken and written English communication skills
- Strong organisational and time management abilities
- CompTIA A+ Certification (or currently working towards it)
They are committed to supporting employee growth and development. Opportunities for progression are available, including company-funded training and certifications such as CompTIA Network+ and other relevant IT qualifications.
Junior IT Support Technician in London employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician in London
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Junior IT Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Technician role. Highlight your relevant experience, especially in helpdesk support and any technical skills that match the job description. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and your eagerness to learn. Let us know why you’re excited about this role and how you can contribute to our team at StudySmarter.
Show Off Your Skills: Don’t be shy about showcasing your technical skills! Mention your knowledge of Microsoft products, networking basics, and any certifications like CompTIA A+. We love seeing candidates who are proactive about their learning and development.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Coburg Banks Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Desktop and Office 365 products, as well as basic networking protocols. Being able to discuss these confidently will show your genuine passion for IT and your readiness to tackle the role.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face in the role. Think about how you would log, diagnose, and resolve issues both remotely and in person. This will demonstrate your logical approach and problem-solving skills during the interview.
✨Show Off Your Customer Service Skills
Since you'll be delivering excellent customer service, think of examples from your past experiences where you provided support or resolved issues for users. Highlighting these moments will showcase your ability to communicate effectively and work collaboratively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT processes or team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.