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- Tasks: Provide top-notch IT support and troubleshoot issues for users in a dynamic environment.
- Company: Join a growing tech company based in vibrant Islington, London.
- Benefits: Enjoy a competitive salary, pension, and opportunities for professional development.
- Other info: Collaborative team culture with pathways for further training and certifications.
- Why this job: Kickstart your IT career with hands-on experience and growth potential.
- Qualifications: A year of helpdesk experience and a passion for technology are essential.
The predicted salary is between 25000 - 30000 £ per year.
Role: IT Support Technician
Location: Office based Islington, London, N1
Salary: £25,000 to £30,000
Benefits: Pension, IT Qualifications
Headquartered in London and operating across Europe, our client is looking for a proactive and enthusiastic Junior IT Support Technician to join their growing team. The successful candidate will become part of their frontline IT support team, acting as the first point of contact for end users by logging, troubleshooting, and resolving IT issues both remotely and in person.
We are looking for someone with a genuine passion for IT, a strong willingness to learn new technologies, and a commitment to developing their technical skills and career.
This is a full-time, office-based position located in North London N1, just a short walk from Highbury & Islington station.
What will you be doing?
- Provide technical support remotely and on-site to resolve IT issues efficiently
- Respond to helpdesk requests and incidents via phone and email
- Log, diagnose, troubleshoot, and escalate issues where necessary
- Assist with user account creation and system access management
- Support device setup, pre-configuration, and IT asset management
- Maintain and update knowledge base documentation
- Deliver excellent customer service and technical support to users
- Work collaboratively within the IT team to ensure smooth day-to-day operations
What are we looking for?
- Around a year's experience in helpdesk support with strong problem-solving skills
- Knowledge of Microsoft Desktop and Office 365 products
- Understanding of Email systems, OneDrive, and SharePoint
- Basic knowledge of networking protocols and devices
- Working knowledge of virtual environments
- Ability to troubleshoot both on-premise and remote issues
- Excellent spoken and written English communication skills
- Strong organisational and time management abilities
- CompTIA A+ Certification (or currently working towards it)
They are committed to supporting employee growth and development. Opportunities for progression are available, including company-funded training and certifications such as CompTIA Network+ and other relevant IT qualifications.
IT Support Technician in London employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini home lab where you can play around with different software and hardware. This hands-on experience will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
When you land an interview, be ready to showcase your problem-solving skills. Prepare some real-life examples of how you've tackled IT issues in the past. This will show that you're not just book-smart but also practical and resourceful.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, it’s a great way to stay updated on new opportunities tailored for you in the IT support field.
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially any helpdesk support you've done, and showcase your problem-solving skills. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and your eagerness to learn. Let us know why you're excited about this role and how you can contribute to our team.
Show Off Your Skills: Don’t forget to mention your technical skills, especially with Microsoft products and networking basics. If you have any certifications like CompTIA A+, make sure they’re front and centre. We love seeing candidates who are keen to grow their skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Coburg Banks Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Desktop and Office 365 products, as well as basic networking protocols. Being able to discuss these confidently will show your genuine passion for IT and your readiness to tackle the role.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face in the role. Think about how you would log, diagnose, and resolve issues both remotely and in person. This will demonstrate your logical approach and problem-solving skills during the interview.
✨Show Off Your Customer Service Skills
Since this role involves delivering excellent customer service, be ready to share examples of how you've helped users in the past. Highlight your communication skills and how you’ve managed to keep users informed and satisfied while resolving their issues.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics and opportunities for growth within the company. This shows your enthusiasm for the role and your commitment to developing your technical skills and career.