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- Tasks: Provide 1st and 2nd line IT support while mentoring a team member.
- Company: Join a supportive company focused on career development.
- Benefits: Generous pension, 27 days annual leave, and excellent training opportunities.
- Other info: Site-based role in Barrow-in-Furness; driving required.
- Why this job: Kickstart your leadership journey in a dynamic IT environment.
- Qualifications: 2+ years in IT service desk with strong technical skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Barrow-in-Furness (5 days a week on site)
Salary: 30,000 to 35,000
Benefits: Generous Pension, Great Annual Leave, Life Cover
This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness.
What is on offer?
- 27 days annual leave + Bank Holidays
- 10% pension
- Excellent training and career development opportunities
What are we looking for?
- Two years plus of working in an IT service desk environment with good technical skills in:
- Win 11
- M365
- Hardware - desktop, laptop, printers
- Anti-virus/firewalls, patching
On top of this you will want to develop your career into leadership and team management.
IT Service Desk Analyst employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT service desk roles. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail during interviews. This is your chance to shine and demonstrate how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills with Win 11, M365, and hardware can shine through. Don’t forget to mention any relevant training or certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the IT Service Desk Analyst role and how you envision growing into a leadership position. Let us know what makes you tick!
Show Off Your Technical Skills: In your application, be specific about your technical skills. We’re looking for someone who knows their way around anti-virus software, firewalls, and patching. The more detail you provide, the better we can see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Coburg Banks Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, M365, and hardware troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and confidence.
✨Show Your Leadership Potential
Even if you haven't held a formal leadership role, think of examples where you've taken initiative or helped others. Highlight your desire to mentor and lead, as this is a key aspect of the role they're looking to fill.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or prioritising multiple tickets. Practise your responses to demonstrate your problem-solving skills and customer service approach.
✨Understand the Company Culture
Research Coburg Banks Limited and their values. Being able to articulate why you want to work there and how you align with their culture can set you apart from other candidates. Show enthusiasm for the opportunity!