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- Tasks: Provide 1st and 2nd line IT support while mentoring a team member.
- Company: Join a supportive company focused on career development.
- Benefits: Enjoy 27 days annual leave, a generous pension, and life cover.
- Why this job: Kickstart your leadership journey in a dynamic IT environment.
- Qualifications: Two years of IT service desk experience and technical skills required.
- Other info: On-site role in Barrow-in-Furness with excellent training opportunities.
The predicted salary is between 30000 - 35000 £ per year.
This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness.
What is on offer?
- 27 days annual leave + Bank Holidays
- 10% pension
- Excellent training and career development opportunities
What are we looking for?
- Two years plus of working in an IT service desk environment with good technical skills in:
- Win 11
- M365
- Hardware - desktop, laptop, printers
- Anti-virus/firewalls, patching
On top of this you will want to develop your career into leadership and team management.
IT Service Desk Analyst employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Coburg Banks or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership qualities. Think of examples from your past experience where you’ve solved problems or helped others. We want to see that you’re ready to step up as a service desk lead!
✨Tip Number 3
Don’t forget to showcase your passion for IT! During interviews, let your enthusiasm shine through. Talk about your favourite tech projects or how you stay updated with the latest trends. It shows you’re not just looking for a job, but a career.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that IT Service Desk Analyst role!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills with Win 11, M365, and hardware can shine through. Don’t forget to mention any relevant training or certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the IT Service Desk Analyst role and how you envision growing into a leadership position. Be genuine and let your enthusiasm come through.
Showcase Your Technical Skills: In your application, be specific about your technical skills. We’re looking for someone who knows their way around desktops, laptops, and printers, as well as anti-virus and firewalls. Highlight any hands-on experience you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Coburg Banks Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, M365, and hardware troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience.
✨Show Your Leadership Potential
Even if you haven't held a formal leadership role, think of examples where you've taken initiative or helped others. Highlight your desire to mentor and lead, as this is something the company values.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific service desk scenarios. Practice articulating your thought process and problem-solving approach, as this will demonstrate your analytical skills and customer service mindset.
✨Be Ready to Discuss Your Commute
Since the role is site-based in Barrow-in-Furness, be prepared to talk about your commute. Show that you're committed to being on-site and can manage the travel, which reflects your dedication to the role.
