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- Tasks: Lead a team to enhance customer satisfaction and resolve order issues.
- Company: Market leader in medical testing and services, just outside Lancaster.
- Benefits: Competitive salary of £32,000 and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Proven experience in customer service management and strong communication skills.
- Other info: Exciting opportunity with a focus on teamwork and customer engagement.
The predicted salary is between 19200 - 28800 £ per year.
Are you an experienced Customer Service Manager looking for an exciting opportunity just outside of Lancaster? Our client, a market leader in the medical testing and services field, is seeking a dedicated Customer Service Manager to join their team.
This role involves proactively engaging with customers and suppliers to resolve order issues and ensure customer satisfaction.
Basic salary of £32,000.
Customer Service Manager employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical testing field or customer service sector. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Managers and think about how your experience aligns with what they’re looking for. Practising your answers will help you feel more confident when it’s showtime.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or training, make sure to highlight them during your conversations. It’s all about proving you’re the best fit for the role and can handle those customer queries like a champ.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. We want to see how you've proactively engaged with customers and resolved issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing genuine enthusiasm, so let us know what excites you about working with our client in the medical testing field.
Showcase Relevant Skills: When filling out your application, be sure to highlight skills that are relevant to the Customer Service Manager role. Think about your problem-solving abilities and how you ensure customer satisfaction – these are key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity just outside of Lancaster!
How to prepare for a job interview at Coburg Banks Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and recent developments in the medical testing field. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Manager, you'll likely face questions about handling difficult customer situations. Think of specific examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to engage clearly and confidently. Practice articulating your thoughts on how you would handle customer interactions and supplier relationships, as this will be crucial for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face in customer service, or how success is measured in this role. This shows that you're not just interested in the job, but also in contributing positively to the team.
