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- Tasks: Support and develop ICT infrastructure while engaging with customers in an educational setting.
- Company: Join a dynamic team in Coventry focused on IT support and development.
- Benefits: Enjoy a competitive salary, pension, professional development, and 28 days holiday.
- Why this job: Make a real difference in education by enhancing IT systems and support.
- Qualifications: 1-2 years in IT support, strong communication skills, and a passion for technology.
- Other info: Great training opportunities and potential for career growth in a supportive environment.
The predicted salary is between 22000 - 29000 £ per year.
We are looking for someone in a 1st / 2nd line role with one or two years of experience that is looking for a hands-on role with lots of customer contact in an education setting in Coventry.
You will manage, maintain, support and develop the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. You must have a driving licence and your own transport to be considered for this role.
The Benefits:
- Pension
- Professional development opportunities
- Online retail discount
- 28 days' annual holiday (+ bank holidays)
- Excellent Training
What are we looking for:
- You will have one to two years' experience in a 1st / 2nd line support role
- Experience of desktop build and software installation
- Experience of supporting a wide range of MS365 applications including SharePoint
- Knowledge of troubleshooting errors and installing software
- Experience of providing hardware support; Laptops, PCs and Networking / Wireless Networks
- Knowledge of AD and Group Policy
Due to the nature of this role, it is essential that you have excellent communication skills, both written and verbal. You will have a keen interest in IT and have high attention to detail. There will be some travel to other sites around Coventry, so a driving license and your own transport is essential.
1st/2nd Line IT Support in Coventry employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with MS365 applications or hardware problems. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for IT! During interviews, share your experiences and any personal projects that highlight your skills. It’s all about demonstrating that keen interest in tech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st/2nd Line IT Support in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your desktop build and software installation experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your communication skills will help us in an education setting. Keep it friendly and professional!
Show Off Your Technical Skills: We’re looking for someone who knows their way around MS365 applications and troubleshooting. Make sure to mention any relevant projects or experiences that demonstrate your technical prowess in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting role in Coventry!
How to prepare for a job interview at Coburg Banks Limited
✨Know Your Tech
Brush up on your knowledge of desktop builds, software installations, and MS365 applications like SharePoint. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles.
✨Show Off Your Communication Skills
Since this role involves a lot of customer contact, practice explaining technical issues in simple terms. Think of examples where you successfully communicated with non-technical users to resolve their problems.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Highlight your attention to detail and how you approach troubleshooting errors or installing software.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask you to walk them through a common support issue or how you would set up a network. Practise these scenarios beforehand to feel confident.