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- Tasks: Provide top-notch support for clients using our practice management software.
- Company: Join a leading software house specializing in business management applications for legal firms.
- Benefits: Enjoy medical/dental cover, income protection, pension scheme, and a season ticket loan scheme.
- Why this job: Be part of a fast-moving team, learn cutting-edge technology, and make a real impact.
- Qualifications: Tech-savvy individuals with a passion for computing and software solutions are encouraged to apply.
- Other info: This is a hybrid role, working 1-2 days a week in the City of London office.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading software house providing business management applications for legal firms, is currently looking to recruit a Product Support Specialist. You would provide exceptional customer service and support to clients who use the company’s practice management software, becoming one of the primary liaison points for clients.Offering an attractive salary dependent on experience plus benefits including medical / dental cover, income protection, pension scheme, plus a season ticket loan scheme, this is a great chance for a tech savvy individual with a passion for computing and software solutions to join a fast-moving and ambitious business.This is a hybrid role, based at the company’s City of London office 1-2 days per week. — The Role Working with the company’s software packages within the legal and enterprise market, you will provide a high standard of product support to clients by answering questions on function and usage via the telephone and/or internet. Responsibilities will include… – Resolving issues in the areas of product functionality, system configuration/setup, and bugs/enhancements- Serving as primary support liaison between company and customer- Conveying customer feedback to product development and quality assurance staff as appropriateThere will always be something new and exciting for you to get stuck into and learn – the company are working on the latest technology; products are complex and challenging and you’ll get fantastic expe…
1st Line Product Support Consultant employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Product Support Consultant
✨Tip Number 1
Familiarize yourself with the specific software products used in the legal and enterprise market. Understanding the functionalities and common issues can help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Highlight any previous experience in customer support or technical support roles, especially in software environments. Be ready to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Demonstrate your passion for technology and software solutions by staying updated on industry trends. Mention any relevant certifications or courses you've completed that relate to product support or software management.
✨Tip Number 4
Prepare to discuss how you would handle customer feedback and communicate it effectively to product development teams. This shows your understanding of the role's responsibilities and your proactive approach to improving the product.
We think you need these skills to ace 1st Line Product Support Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities of a Product Support Consultant. Highlight your relevant experience in customer service and technical support in your application.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the requirements of the role. Emphasize your tech-savvy nature and any experience you have with software solutions, particularly in a support capacity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to the company's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coburg Banks Limited
✨Understand the Product
Make sure you familiarize yourself with the company's practice management software. Knowing its features and common issues will help you answer questions confidently and demonstrate your technical savvy.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and maintained positive relationships with clients, as this role heavily relies on effective communication.
✨Be Ready for Technical Questions
Expect to be asked about troubleshooting techniques and how you would handle specific product-related issues. Brush up on common software problems and think through your problem-solving process.
✨Express Your Passion for Technology
Convey your enthusiasm for computing and software solutions during the interview. Share any relevant projects or experiences that showcase your interest in technology and your eagerness to learn more.
