Junior IT Support Analyst (1st Line)
Wolverhampton | £26,000 - £27,000 | Full-time, Office Based
An excellent opportunity for someone looking to develop their career in IT support, joining an established IT team in a varied first-line support role.
The successful candidate will act as the first point of contact for IT queries from colleagues across the business, providing friendly and professional support while developing their technical skills and knowledge. Working within a small IT team, the role will involve troubleshooting everyday IT issues, supporting users with hardware and software problems, managing service desk tickets and escalating more complex issues where necessary.
Key responsibilities will include:
- Providing first-line IT support via telephone, email, Microsoft Teams and the service desk.
- Troubleshooting issues relating to Windows 11, Microsoft 365, Outlook, Teams, printers, user accounts and connectivity.
- Logging, prioritising and updating support tickets, keeping users informed of progress.
- Preparing, configuring and deploying laptops, desktops and mobile devices.
- Supporting new starters, leavers and employee changes, including user account administration.
- Assisting with Active Directory, Microsoft Entra ID and Microsoft 365 administration.
- Installing approved software and supporting device updates and configurations.
- Maintaining accurate IT asset records and support documentation.
- Following established IT security procedures and escalating potential security
The ideal candidate will have:
- You will need to have a full UK driving licence and access to a car.
- Some experience in an IT Helpdesk support role and keen to be more end-user facing.
- Knowledge of Windows 11, AD, and Microsoft 365, including Outlook and Teams.
- Good communication and customer service skills, with a patient and helpful approach.
- A practical approach to troubleshooting and problem solving.
- Good organisational skills and attention to detail.
Entry-level IT qualifications such as CompTIA A+ or Microsoft Fundamentals would be welcomed.
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Junior IT Support Analyst (1st Line) in Wolverhampton employer: Coburg Banks Limited Careers
Join a dynamic non-profit organisation in the heart of Canary Wharf, where you can make a meaningful impact while enjoying a supportive and collaborative work culture. With excellent benefits including a generous pension scheme, increasing holiday allowance, and opportunities for professional growth, this role offers a unique chance to work alongside leading cyber security professionals in a small, tight-knit team. Embrace the opportunity to enhance your skills in a rewarding environment that values both personal and professional development.
Contact Details:
Coburg Banks Limited Careers Recruitment Team
