At a Glance
- Tasks: Provide trauma-informed support and coordinate referrals for veterans in need.
- Company: Armed Forces Community HQ, dedicated to supporting veterans.
- Benefits: Flexible working hours, supportive team environment, and training opportunities.
- Other info: Join a mission-driven team focused on community impact.
- Why this job: Make a real difference in veterans' lives by helping them access vital support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Armed Forces Community HQ in Wigan Borough is seeking a SPOC Officer to deliver a welcoming, trauma-informed and person-centred response via telephone, webchat, email, outreach and referral pathways, ensuring a No Wrong Door experience. You will undertake triage, needs assessments, navigation and referral coordination to help beneficiaries access the right support at the right time through the right organisation, working closely with the GM Partnership & Delivery Manager and partner providers.
We think you need these skills to ace Veterans Support SPOC | Trauma-Informed Case Navigator
Trauma-Informed Care
Person-Centred Approach
Triage Skills
Needs Assessment
Referral Coordination
Communication Skills
Outreach Skills
