RAF Association - Independent Living Manager (Sheltered Accommodation) in Storrington

About the role

RAFA Housing Ltd is a registered provider of social housing providing independent living for people aged over 60 who have served in the RAF (as well as their spouses). Stanmore House in Storrington is situated on the edge of the gorgeous South Downs National Park and is made up of 33 self‑ flats along with additional facilities to enable our tenants to enjoy an independent lifestyle.

The Independent Living Manager (ILM) will work closely with the Head of Community Support to oversee the provision of an effective and personalised housing management service to our tenants, overseeing all repairs and maintenance programmes and ensuring compliance with our housing policies and legislative requirements. In addition to tenancy and estate management, you will actively support and promote independent living—including social, financial and digital independence—and contribute to the development and review of our housing initiatives and policies. A full role profile is available to download on our website www.rafa.org.uk.

Responsibilities

• Oversee the provision of an effective and personalised housing management service to tenants.
• Oversee all repairs and maintenance programmes, ensuring compliance with housing policies and legislative requirements.
• Support and promote independent living, including social, financial and digital independence.
• Contribute to the development and review of housing initiatives and policies.
• Facilitate meetings with tenants as part of consultation and involvement activities.

Qualifications

• At least three years\’ experience in a housing management role or similar in a social housing setting.
• Up‑to‑date knowledge of relevant national regulatory requirements and policies for social housing.
• Management experience overseeing the delivery of frontline maintenance services and planned works.
• Understanding of the needs of older people, patience, empathy, and ability to facilitate tenant consultations.
• A housing‑related qualification would be desirable.

About RAFA

The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector‑leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one‑to‑one approach. We work together to make sure no one is ever left behind.

Benefits

• Up to 42 days annual leave, life insurance and sick pay
• Enrolment in health cash back plan to cover everyday healthcare needs
• Refer a Friend Bonus
• Cycle to work scheme
• Subsidised short breaks at selected RAFA Accommodation