At a Glance
- Tasks: Support military families through compassionate casework and personalised service delivery.
- Company: Join Scotty's Little Soldiers, a charity dedicated to helping bereaved military families.
- Benefits: Flexible working hours, professional development, and the chance to make a real difference.
- Other info: Opportunity for growth and collaboration within a supportive environment.
- Why this job: Be part of a new team making a positive impact in the lives of military families.
- Qualifications: Experience in casework and a compassionate approach to support.
The predicted salary is between 30000 - 40000 € per year.
To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military‑connected bereavement. This is a hands‑on, vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised and well‑coordinated support.
Responsibilities
- Service Design & Delivery
- Work closely with the Head of START to plan and roll out the START Programme.
- Act as the first point of contact for Scotty’s families, providing a welcoming and inclusive experience.
- Implement the new service model, workflows, triage process and beneficiary journey.
- Ensure the service is trauma‑informed, inclusive and responsive to beneficiary feedback.
- Manage your own caseload with support from the Head of START.
- Team Leadership & Development
- Provide peer support to new caseworkers as experience grows.
- Maintain a focus on your own learning and development, encouraging reflective practice.
- Live the culture that reflects The Scotty’s Way and encourage personal growth.
- Participate actively in the wider Families team, contributing to daily huddles, team plans and objectives.
- Collaboration & Partnership
- Build and maintain referral pathways with external organisations (military & non‑military charities, NHS, social care).
- Build expertise on navigating entitlements for the bereaved community to deliver best‑possible support.
- Work collaboratively with other programme teams for consistent, shared learning and efficient internal referrals.
- Monitoring & Evaluation
- Report consistently on beneficiary engagement, support outcomes and follow‑up actions.
- Use evidence and insights to adapt and improve the service over time.
- Ensure CRM records are complete and accurate to inform delivery decisions.
- Contribution to Charity-Wide Goals
- Feed into cross‑functional projects including Outreach, Fundraising, and Strategy.
- Represent Scotty’s at sector events or external meetings where appropriate.
- Support content development by sharing anonymised stories, insights, and themes.
30‑Day Goals
- Build deep understanding of Scotty’s mission, audience, services and strategic direction.
- Work closely with the Head of START and other programme heads to review current and recent cases.
- Become familiar with key stakeholders, partners and organisations in the START Programme.
60‑Day Goals
- Build confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.
- Support the Head of START to implement the new casework programme and beneficiary journeys.
- Understand the processes in place to monitor outcomes and impact of the new START Programme.
- Contribute to the design of a light CRM for initial use in START casework.
- Support development of necessary processes and procedures for casework (safeguarding, triage, wait‑time limits, etc.).
- Begin the training plan for new START caseworkers.
90‑Day Goals
- Support the launch of the new START Programme alongside Scotty’s team members.
- Welcoming families to Casework following the processes and framework implemented by the Head of START.
- Work with the Head of START to set a clear plan for 2026 and beyond, establishing it as a quality Scotty’s service for families.
- Start providing outcomes and data that enable the programme’s outcomes to be evidenced.
Must‑Have
- Experience in service delivery, casework and personalised support services.
- Ability to work independently and manage a busy, varied caseload.
- Compassionate and person‑centred approach to casework.
- Excellent organisational and communication skills.
- Clear understanding of safeguarding vulnerable adults.
Nice‑to‑Have
- Familiarity with military family life or bereavement support.
- Background in information, advice and guidance within the charity or statutory sector.
- Understanding of the importance of service co‑design with users or lived experience groups.
Scotty\'s Little Soldiers - Caseworker (START Programme) in Newtown employer: Cobseo
Scotty's Little Soldiers is an exceptional employer dedicated to supporting the bereaved military community through its innovative START Programme. With a strong emphasis on compassionate service delivery, employee development, and a collaborative work culture, team members are encouraged to grow both personally and professionally while making a meaningful impact. Located in a supportive environment, employees benefit from flexible working arrangements and the opportunity to engage with a network of external partners, ensuring that every caseworker feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Scotty\'s Little Soldiers - Caseworker (START Programme) in Newtown
✨Tip Number 1
Get to know the organisation inside out! Familiarise yourself with Scotty’s mission and values. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the team culture.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the START Programme's goals. Use real-life examples to demonstrate your compassionate approach and casework skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Scotty’s team!
We think you need these skills to ace Scotty\'s Little Soldiers - Caseworker (START Programme) in Newtown
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting the bereaved military community shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Experience:Make sure to highlight any relevant experience you have in casework or service delivery. We’re looking for specific examples that demonstrate your compassionate and person-centred approach.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this vital role in our new team.
How to prepare for a job interview at Cobseo
✨Know the Mission Inside Out
Before your interview, dive deep into Scotty's mission and values. Understanding their commitment to supporting military-connected bereavement will help you align your answers with their goals and show that you're genuinely passionate about the role.
✨Showcase Your Compassionate Approach
This role is all about providing personalised support, so be ready to share examples from your past experiences where you've demonstrated empathy and understanding. Highlight how you’ve successfully managed sensitive situations and supported individuals in need.
✨Familiarise Yourself with Casework Processes
Brush up on your knowledge of casework and service delivery. Be prepared to discuss how you would implement workflows and triage processes, as well as how you would ensure a trauma-informed approach in your work with bereaved families.
✨Prepare Questions About Collaboration
Collaboration is key in this role, so think of insightful questions to ask about how the START Programme interacts with other teams and external organisations. This shows your interest in teamwork and your proactive approach to building referral pathways.
