Lifeworks / MoDVA Team Coordinator

An opportunity has arisen for a highly organised and detail-oriented professional to join our Employment Solutions team as a Lifeworks / MoDVA Team Coordinator. This role is integral to the effective delivery of the Lifeworks Programme and the MOD Vocational Assessment (MODVA) contract, supporting veterans and beneficiaries in accessing employment pathways and wider support services. The post holder will provide essential administrative coordination, financial support, and front-line engagement, ensuring the smooth and compliant operation of both programmes.

Working within a fast-paced, multi-disciplinary team, the successful candidate will act as a key point of contact, delivering a high standard of service while maintaining accurate records, supporting reporting requirements, and contributing to continuous service improvement.

• Provide comprehensive administrative and coordination support across Lifeworks and MODVA programmes
• Manage financial administration, including invoicing, claims, and adherence to deadlines
• Maintain accurate and compliant beneficiary and programme records in line with GDPR requirements
• Produce reports and performance data for internal and external stakeholders
• Act as a key point of contact for beneficiaries, providing information, advice, and guidance
• Coordinate programme delivery, including vocational assessments and course preparation
• Deliver professional front-line support via phone, email, and other communication channels
• Conduct post-programme follow-up and track beneficiary progress
• Liaise with internal teams and external partners to ensure effective service delivery
• Support continuous improvement initiatives and identify efficiencies in processes
• Manage correspondence and contribute to the day-to-day operations of the team

• A qualification in Business Administration, Finance, Accounting, or a related discipline (e.g. Level 2/3 NVQ or equivalent)
• Strong understanding of administrative systems and processes, ideally within a structured or contract-led environment
• Knowledge of data protection principles and GDPR requirements
• Understanding of information, advice and guidance (IAG) principles
• Good awareness of the Armed Forces community and the support available to veterans and their families

• Proven experience in a similar administrative or coordination role
• Experience managing data, reporting, and maintaining accurate records
• Ability to manage a varied workload and prioritise effectively
• Strong IT and systems skills, including database management
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively within a team environment

• Highly organised with exceptional attention to detail
• Professional, confident, and approachable in all communications
• Empathetic and committed to supporting veterans and beneficiaries
• Proactive, adaptable, and solutions-focused
• Resilient and able to remain calm under pressure
• A strong team player with a positive and flexible approach to work

Royal British Veterans Enterprise (RBVE) is a national charity that has been helping those in need for over 100 years, providing support to the Armed Forces community, those with disabilities and those who have found themselves unemployed. Each RBVE division offers a service to help veterans live an independent life with whatever support they require resulting in the successful delivery of a full-care pathway on-site to help veterans of any age or background from across the three services.