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- Tasks: Support veterans in the Justice System through initial contact and ongoing assistance.
- Company: Forces Employment Charity helps veterans lead law-abiding lives with tailored support.
- Benefits: Full-time role with a competitive salary and meaningful work experience.
- Why this job: Make a real difference in veterans' lives while gaining valuable skills in a supportive environment.
- Qualifications: Experience in support roles and strong communication skills are essential.
- Other info: Position based in Birmingham, requiring UK residency for over 5 years.
The predicted salary is between 18480 - 25860 £ per year.
Overview
The Forces Employment Charity offer a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life. Job Role: The role of the Support Team Client Advisor is to deliver the Forces Employment Charity support centre functions for the programme. This position is full-time, 35 hours per week with a salary of £23,100. The successful candidate will be based in Birmingham at our Central Support Office, reporting to the Support Team leader and Support Centre Manager.
Responsibilities
- Make first contact with Veterans referred within 2 working days and complete initial registration
- Upload client information to case management system
- Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System
- Support co-ordinator to engage with the veteran after initial assessment
- Support Veterans to obtain proof of Service and sign required consent forms
- Record all interactions with Clients and other stakeholders accurately on the Salesforce case management system
Qualifications / Requirements
- Experience of delivering high quality support and advising individuals with written and telephone communication.
- Experience of business administration, including the use of databases and customer management systems to accurately record data.
- Must be a resident in the UK for over 5 years.
- Must undertake Non-Police Personnel Vetting Level 2 and an Enhanced DBS clearance.
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Forces Employment Charity - NST Client Advisor (Birmingham) employer: Cobseo
Contact Detail:
Cobseo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forces Employment Charity - NST Client Advisor (Birmingham)
✨Tip Number 1
Familiarise yourself with the Forces Employment Charity and their mission. Understanding their values and the specific challenges faced by veterans in the Justice System will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the charity sector, especially those who work with veterans or in similar roles. Attend relevant events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully supported individuals in need. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your relevant experience.
✨Tip Number 4
Showcase your familiarity with case management systems like Salesforce. If you have experience using similar databases, be ready to discuss how you can quickly adapt and ensure accurate record-keeping, which is crucial for this role.
We think you need these skills to ace Forces Employment Charity - NST Client Advisor (Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the NST Client Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in delivering support or advising individuals, particularly in a context similar to working with veterans or within the Justice System.
Showcase Communication Skills: Since the role requires strong written and telephone communication skills, provide examples in your application that demonstrate your ability to communicate effectively with clients and stakeholders.
Detail Administrative Skills: Mention your experience with business administration and using databases or customer management systems. Be specific about the tools you have used and how you have accurately recorded data in past roles.
How to prepare for a job interview at Cobseo
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Advisor at the Forces Employment Charity. Familiarise yourself with their mission to support veterans, especially those in the Justice System, as this will help you demonstrate your alignment with their values during the interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in delivering high-quality support and advising individuals. Highlight specific examples where you've successfully communicated with clients, managed databases, or used customer management systems, as these skills are crucial for the role.
✨Demonstrate Empathy and Understanding
Since the role involves working with vulnerable veterans, it's important to convey your empathy and understanding of their unique challenges. Be ready to share how you would approach sensitive situations and support individuals in need.
✨Prepare Questions
Have a few thoughtful questions prepared to ask the interviewer about the charity's programmes and future initiatives. This shows your genuine interest in the role and helps you assess if the organisation is the right fit for you.