At a Glance
- Tasks: Provide support and guidance to Veterans and their families through various communication channels.
- Company: Not-for-profit organisation dedicated to supporting the Armed Forces community.
- Benefits: Flexible working hours, meaningful work, and opportunities for personal growth.
- Other info: Join a supportive team focused on community impact and continuous improvement.
- Why this job: Make a real difference in the lives of Veterans and their families.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Overview
We offer a host of activities and programmes, delivered on site and in community settings by peers with lived experience and provide advice, guidance and support to Veterans, their families and carers.
The postholder will provide a welcoming, trauma-informed and person-centred response via telephone, webchat, email, outreach and referral pathways, ensuring a "No Wrong Door" experience.
They will undertake triage, needs assessments, navigation and referral coordination, enabling beneficiaries to access the right support, at the right time, through the right organisation.
Working closely with the GM Partnership & Delivery Manager, Local Authority partners, VALOUR Recognised Centre's and commissioned providers, the SPOC Officer will ensure seamless service access, effective case coordination and high-quality data capture that supports programme reporting, quality assurance and continuous improvement.
Armed Forces Community HQ is a not-for-profit organisation established in 2018 in Wigan Borough to provide a safe space for the Armed Forces community to belong, become socially included and access better life chances.
Responsibilities
- Provide a welcoming, trauma-informed and person-centred response via telephone, webchat, email, outreach and referral pathways, ensuring a No Wrong Door experience.
- Undertake triage, needs assessments, navigation and referral coordination to enable beneficiaries to access the right support, at the right time, through the right organisation.
- Collaborate with the GM Partnership & Delivery Manager, Local Authority partners, VALOUR Recognised Centre's and commissioned providers to ensure seamless service access, effective case coordination and high-quality data capture that supports programme reporting, quality assurance and continuous improvement.
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