Membership Systems Manager

Join our small dynamic team and help Cobseo connect its digital systems and improve the experience of its Members.

As Membership Systems Manager, you will be our design and implementation lead across our different systems and functions, helping colleagues work more efficiently together and Members engage more easily with Cobseo and one another.

We are looking for a collaborative professional with a track record of delivering integrated digital systems.

At a glance

Location: London office, at least two days per week to support relationships with colleagues and stakeholders.

There is the potential option for hybrid/homeworking for the rest of the week.

Travel and working hours: Some UK travel and occasional work at event venues or Members’ premises.

Normal office hours apply wherever possible, with some membership activities and events taking place outside these hours.

Annual leave: 30 days per year, plus bank holidays.

Pension: Contributory scheme with a 7.5% employer contribution and a 5% employee contribution.

Other benefits: Confidential Employee Assistance Programme, Cycle to Work scheme, and membership of death-in-service and guaranteed income protection schemes.

Contract type: Permanent About Cobseo Cobseo, the Confederation of Service Charities, provides a single point of contact between our Members and government, including local and devolved governments, the Royal Household, the private sector and the Armed Forces Community.

Guided by our values and objectives, we represent and advocate for Members, encourage collaboration across the sector, influence policy and present an informed, measured view of Members’ perspectives.

We help Members build networks and share good practice.

Benefits include information, guidance, training and support on governance, fundraising and safeguarding; access to Cobseo Clusters; representation on key government groups and committees through the Cobseo Chair and Executive Committee; promotion of news, events and vacancies; the Weekly News newsletter; and opportunities to contribute to government policy.

About the role Working closely with the Cobseo office team, you will support our business plan by identifying digital requirements, assessing options and helping to commission systems that improve integration and efficiency.

You will help us collect and analyse data on our performance, Members’ needs and feedback.

The systems will make it easier for Members to engage with Cobseo and one another.

This is a new role, with an initial focus on designing and implementing a plan for integrated digital systems.

As these systems become established, the emphasis of the role may shift towards ongoing development, supporting effective use, improving data and reporting, and delivering wider membership priorities.

A proactive and adaptable approach will be important as the role develops alongside Cobseo’s needs.

The Membership Systems Manager reports to the Head of Membership .

The Membership Systems Manager currently has no line-management responsibilities.

This may change as the size and structure of the Cobseo office team develop.

Key duties and responsibilities The percentages below indicate the initial balance of responsibilities and may evolve as systems are implemented and organisational priorities develop.

• Digital systems lead (75%)
• Define requirements and lead the scope, design and implementation of a digital change programme, including the transition from current to future systems and supplier coordination.
• Strengthen integration across systems and our office functions (eg Membership, Communications, Finance), to enable increasing impact and efficiency.
• Ensure the digital change programme and resulting systems comply with data-protection requirements.
• Improve membership data collection to strengthen impact measurement, analysis, and reporting to inform strategic and operational decisions, utilising AI where appropriate.
• Manage updates to stakeholder records to keep them accurate, high quality and compliant with data-protection requirements.
• Support the maintenance and development of Cobseo’s systems, processes and ways of working, and train colleagues and Members to use systems effectively.
• Support the design, publication and analysis of customer feedback, including online surveys and focus groups, to inform Membership and Engagement objectives and impact reporting.
• Other membership services support (20%)
• Support the coordination and delivery of projects and events that provide Members with valuable information, guidance and services, improving existing benefits and introducing new ones.
• Under the supervision of the Head of Communications and Engagement, support communications activity including uploading content to the website and sharing on relevant social media channel(s).
• Contribute to the membership-related aspects of quarterly Finance, Audit