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- Tasks: Lead shifts, coach baristas, and create an amazing customer experience.
- Company: Join the Cobra Coffee family, a proud Starbucks UK partner.
- Benefits: 28 days holiday, unlimited coffee, discounts, and career progression.
- Why this job: Be part of a vibrant team and make every moment special for customers.
- Qualifications: Previous coaching or supervisory experience in customer service is essential.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, where you'll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products.
You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business; it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What we offer:
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- 30% discount on all food, beverages, merchandise & gifts whilst not working
- 30% green apron discount across wider participating Starbucks stores
- Third party discounts including 20% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What to expect:
You’ll need previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends. So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
- Application
- CV review
- Telephone Interview
- Provide right to work documentation
- Interview and in store experience
- Offer and onboarding
Shift Supervisor employer: Cobra Coffee
Contact Detail:
Cobra Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Cobra Coffee and Starbucks. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! As a shift supervisor, you'll need to handle various situations on the spot. Think about past experiences where you've solved problems or led a team, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've motivated and inspired your team in previous roles. Highlight any coaching or supervisory experience you have, as this is key for the role of a shift supervisor.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your CV to the Role: Make sure your CV reflects the skills and experiences that are most relevant to the Shift Supervisor position. Highlight any previous coaching or supervisory roles you've had, and don’t forget to mention your ability to lead a team in a fast-paced environment.
Be Authentic and Personal: We love getting to know the real you! Use your application to express your personality and what makes you unique. This is your chance to stand out, so don’t be afraid to let your voice come through in your writing.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Cobra Coffee
✨Know Your Coffee
Familiarise yourself with Starbucks' coffee offerings and the brewing process. Being able to discuss your favourite drinks or share insights about coffee can show your passion for the brand and its products.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you successfully led a team or resolved conflicts. Highlight how you motivated your team and created a positive environment, as this is crucial for a shift supervisor role.
✨Emphasise Customer Service
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to enhance the customer experience, as this aligns perfectly with the company's values.
✨Ask Thoughtful Questions
Prepare questions that demonstrate your interest in the role and the company culture. Inquire about team dynamics, training opportunities, or how they handle busy shifts. This shows you're genuinely interested in being part of their community.