At a Glance
- Tasks: Lead shifts, coach your team, and create a positive customer experience.
- Company: Join the Cobra Coffee family, a proud Starbucks UK partner.
- Benefits: 28 days holiday, unlimited coffee, discounts, and life insurance.
- Other info: Great career progression opportunities and comprehensive training available.
- Why this job: Be part of a dynamic team where no two days are the same.
- Qualifications: Previous coaching or supervisory experience in retail or hospitality.
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products.
You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What We Offer
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
- 30% green apron discount across wider participating Starbucks stores
- Third party discounts including 20% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What To Expect
You’ll need previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
About
The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends.
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding
Shift Supervisor in Folkestone employer: Cobra Coffee
Cobra Coffee is an excellent employer that prioritises a supportive work environment and offers comprehensive training for baristas looking to grow their careers. Located in the United Kingdom, employees enjoy a balanced work-life culture, along with perks such as discounts on food and beverages and life insurance, making it a rewarding place to work for those passionate about crafting exceptional coffee experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Folkestone
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Cobra Coffee and Starbucks' values. Show us you understand what makes our team tick and how you can fit right in.
✨Tip Number 2
Practice your people skills! As a Shift Supervisor, you'll be leading a team and interacting with customers. Think of examples from your past where you've successfully coached or motivated others.
✨Tip Number 3
Be ready to think on your feet! We love problem solvers. Prepare for situational questions that test your ability to handle challenges in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Cobra Coffee family!
We think you need these skills to ace Shift Supervisor in Folkestone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Shift Supervisor role. Highlight any previous coaching or supervisory experience in customer-facing roles, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working with Cobra Coffee and Starbucks. Share specific examples of how you've inspired teams or improved customer experiences in the past.
Showcase Your Problem-Solving Skills:In your application, mention times when you've successfully solved problems in a fast-paced environment. We love candidates who can think on their feet and adapt to challenges!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cobra Coffee
✨Know Your Coffee
Familiarise yourself with Starbucks' coffee offerings and the brand's values. Being able to discuss your favourite drinks or how you would recommend a beverage to a customer can show your passion for the role and the brand.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team or resolved conflicts. Highlighting your coaching abilities and how you've inspired others will resonate well with the interviewers.
✨Emphasise Customer Experience
Think of specific instances where you've gone above and beyond for customers. Discuss how you would create a positive environment for both partners and customers, as this is key to the Shift Supervisor role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like a busy shift or a dissatisfied customer. Practising these scenarios can help you articulate your problem-solving skills effectively during the interview.
