At a Glance
- Tasks: Lead shifts, coach baristas, and create an amazing customer experience.
- Company: Join Cobra Coffee, a proud Starbucks UK franchised partner.
- Benefits: 28 days holiday, unlimited coffee, discounts, and career progression.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team and make every moment special for customers.
- Qualifications: Previous coaching or supervisory experience in a customer-facing role.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor. You\\\'ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. Cobra Coffee is proud to be a Starbucks UK franchised partner. We\\\'re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What we offer
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- Whilst not working you\\\'re able to receive a 30% discount on all food, beverages, merchandise & gifts
- 30% green apron discount across wider participating Starbucks stores
- Third party discounts including 20% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What to expect
You\\\'ll need previous coaching or supervisory experience in a customer facing role. You\\\'ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You\\\'ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends.
So, if you\\\'re looking for a new opportunity, with us you\\\'ll be welcomed, you\\\'ll be challenged, you\\\'ll be inspired. Here you\\\'ll be heard. Because here, you\\\'re a part of it all. Here you belong.
What is our process?
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding
Shift Supervisor in Eastbourne employer: Cobra Coffee
Cobra Coffee, as a proud Starbucks UK franchised partner, offers an exceptional work environment where your contributions are valued and your passion for customer service is at the forefront of our mission. With a strong emphasis on work-life balance, comprehensive training opportunities, and a commitment to internal career progression, we ensure that our shift supervisors thrive in a supportive and dynamic atmosphere. Enjoy generous benefits including 28 days of holiday, discounts on food and beverages, and access to Starbucks Global Academy, all while being part of a vibrant community that celebrates every moment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Eastbourne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cobra Coffee. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cobra Coffee
Don't be shy about reaching out to Cobra Coffee directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Supervisor in Eastbourne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cobra Coffee and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cobra Coffee
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
