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For Companies At a Glance
- Tasks: Lead shifts, coach baristas, and create an amazing customer experience.
- Company: Join Cobra Coffee, a proud Starbucks UK franchised partner.
- Benefits: 28 days holiday, unlimited coffee, discounts, and career progression.
- Why this job: Be part of a vibrant team and make every moment special for customers.
- Qualifications: Previous coaching or supervisory experience in a customer-facing role.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor. You\\\’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. Cobra Coffee is proud to be a Starbucks UK franchised partner. We\\\’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What we offer
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- Whilst not working you\\\’re able to receive a 30% discount on all food, beverages, merchandise & gifts
- 30% green apron discount across wider participating Starbucks stores
- Third party discounts including 20% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What to expect
You\\\’ll need previous coaching or supervisory experience in a customer facing role. You\\\’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You\\\’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends.
So, if you\\\’re looking for a new opportunity, with us you\\\’ll be welcomed, you\\\’ll be challenged, you\\\’ll be inspired. Here you\\\’ll be heard. Because here, you\\\’re a part of it all. Here you belong.
What is our process?
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding
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Shift Supervisor employer: Cobra Coffee
Contact Detail:
Cobra Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cobra Coffee's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! As a shift supervisor, you'll need to handle various situations on the fly. Think about past experiences where you’ve solved problems or motivated a team, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've coached or supervised others in previous roles. Highlight specific examples where you inspired your team or improved customer experiences—this is what they want to hear!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows you’re engaged and serious about making a positive impact at Cobra Coffee. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your love for customer service shine through! We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your skills.
Tailor Your CV to the Role: Make sure your CV reflects the specific skills and experiences that match the Shift Supervisor role. We’re looking for previous coaching or supervisory experience, so don’t forget to emphasise those bits in your application!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our team culture at Cobra Coffee.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Cobra Coffee
✨Know Your Coffee
As a shift supervisor, you'll be at the heart of the coffee experience. Brush up on your coffee knowledge and be ready to discuss different beverages, brewing methods, and what makes Starbucks unique. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your previous roles where you've successfully led a team or resolved conflicts. Highlight how you inspired your team and created a positive environment. This is crucial as you'll be expected to motivate and coach your baristas.
✨Emphasise Customer Service
Cobra Coffee values customer service highly, so be ready to share stories that demonstrate your commitment to providing excellent service. Discuss how you've handled difficult situations or gone above and beyond for customers in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a busy shift or resolving a team conflict. Think through your responses ahead of time, focusing on problem-solving and adaptability, which are key in a fast-paced environment.
