At a Glance
- Tasks: Lead shifts, inspire your team, and create amazing customer experiences.
- Company: Join the Cobra Coffee family, a proud Starbucks UK partner.
- Benefits: 28 days holiday, unlimited coffee, discounts, and career progression.
- Other info: Enjoy a great work-life balance and comprehensive training opportunities.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Previous coaching or supervisory experience in customer service is essential.
The predicted salary is between 24000 - 36000 € per year.
Overview
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you\\\'ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers.
Responsibilities
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
Qualifications
- You\\\'ll need previous coaching or supervisory experience in a customer facing role. You\\\'ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift.
- You\\\'ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
- You\\\'ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We\\\'re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What we offer
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- Whilst not working you\\\'re able to receive a 30% discount on all food, beverages, merchandise & gifts
- 30% green apron discount across wider participating Starbucks stores
- Third party discounts including 20% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What to expect
What to expect
Shift Supervisor in Kingsteignton employer: Cobra Coffee
Join Cobra Coffee, a proud Starbucks UK franchised partner, where your role as a Shift Supervisor places you at the heart of our community. We offer a supportive work culture that prioritises work-life balance, comprehensive training, and ample opportunities for career progression, all while enjoying generous benefits like unlimited coffee, discounts, and 28 days of holiday. Here, your passion for customer service and leadership will inspire both your team and our customers, making every moment memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor in Kingsteignton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing our website and social media. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of the Starbucks family.
✨Tip Number 2
Practice your leadership stories! Think about times you've inspired or motivated a team in previous roles. Be ready to share these experiences during your interview to demonstrate how you can lead shifts and create that amazing Starbucks Experience for our customers.
✨Tip Number 3
Show off your problem-solving skills! We love candidates who can think on their feet. Prepare examples of how you've tackled challenges in a customer-facing role, especially in retail or hospitality, to highlight your ability to handle any situation that comes your way.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, store operations, or career progression. This shows your enthusiasm and helps you figure out if we're the right fit for you too!
We think you need these skills to ace Shift Supervisor in Kingsteignton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Highlight Your Leadership Skills:As a shift supervisor, you'll be leading a team, so make sure to emphasise your previous coaching or supervisory experience. We love to see how you've inspired and motivated others in past roles, so don’t hold back on those details!
Be Specific About Your Experience:Tailor your application by including specific examples of your operational activities in retail or hospitality. We’re looking for candidates who can demonstrate their problem-solving skills and ability to adapt in a fast-paced environment, so get into the nitty-gritty!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Cobra Coffee
✨Know Your Starbucks
Familiarise yourself with Starbucks' values and mission. Understand what the 'Starbucks Experience' means and be ready to discuss how you can contribute to it. This shows your passion for the brand and customer service.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to inspire and motivate others, as this is crucial for a shift supervisor role.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think of situations where you had to adapt quickly or handle customer complaints effectively, and be ready to share those stories.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, or training opportunities. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
