At a Glance
- Tasks: Deliver exceptional customer service and create delicious food products.
- Company: Join Southern Co-op, home of Cobra Coffee and Wenzel's bakery.
- Benefits: Enjoy 28 days holiday, free meals, and 50% off food.
- Other info: Great career progression opportunities with excellent training provided.
- Why this job: Be part of a passionate team in a fast-paced, fun environment.
- Qualifications: No experience needed; just bring your enthusiasm and positive attitude.
The predicted salary is between 18900 - 23100 £ per year.
Southern Co-op, the owner of Cobra Coffee, is the first franchise partner to Wenzel's, a well-loved high street bakery offering great value, quality products which include handcrafted sandwiches, savouries, freshly baked bread and sweet treats. With over 100 sites already operating across London and the south-east, we're on the lookout for talented people with a passion for food and customer service to come and join the team at one of our new sites. There is now an exciting opportunity to come and join the team as one of our Sales Assistants.
What we offer:
- 28 days holiday a year (including Bank Holidays)
- Free meal provided every shift and 50% off all other food.
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes
- Career progression because here we actively promote internally
- Life insurance
- Enrolment to company pension scheme
- Third party discounts including 20% in Southern Co-op food stores
What to expect:
- Customer Service - handling all our customer's needs, including taking their order, cash handling and the till operation
- Producing fresh sandwiches, baguettes and other food products in line with our food safety / health and safety standards (food safety and hygiene training is provided)
- Assisting with the day to day running of the store
- Given the nature of our stores, our working hours include early mornings, evenings and weekends.
What Are We Looking For?
- No previous training is necessary as full training is provided
- Someone who is confident and enthusiastic, with a great work ethic and a positive attitude showing great customer service skills
- Someone who is excited to work in a fast-paced environment and work efficiently as part of a team
What is our process?
- Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding
Sales Assistant employer: Cobra Coffee
Cobra Coffee in Weston-super-Mare is an exceptional employer that prioritises a supportive and vibrant work culture, where every barista can thrive. With comprehensive training, generous discounts, and clear pathways for career advancement within the Starbucks UK family, we empower our team to grow both personally and professionally while delivering joy to our community through crafted beverages.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cobra Coffee, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cobra Coffee!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cobra Coffee, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cobra Coffee and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cobra Coffee that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cobra Coffee
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
