At a Glance
- Tasks: Lead a team of baristas and ensure top-notch customer service.
- Company: Cobra Coffee, a supportive workplace focused on quality.
- Benefits: 28 days holiday, unlimited coffee, and career progression opportunities.
- Other info: Join us in creating the ultimate Starbucks Experience!
- Why this job: Make a meaningful impact while enjoying a vibrant work environment.
- Qualifications: Experience in customer service and team leadership.
The predicted salary is between 25000 - 30000 £ per year.
Cobra Coffee is seeking a Shift Supervisor in Folkestone, promoting a supportive environment where customer service is paramount. In this role, you'll lead a team of baristas, fostering the Starbucks Experience through high-quality service and beverages.
Your responsibilities include:
- Coaching your team
- Solving operational problems
- Ensuring excellent service standards
Enjoy perks like 28 days of holiday per year, unlimited coffee on-shift, and opportunities for career progression. Join us and make a meaningful impact!
Shift Lead — Barista Team Coach & Customer Experience in Folkestone employer: Cobra Coffee
Cobra Coffee is an exceptional employer that prioritises a supportive work culture and values the contributions of its team members. Located in Folkestone, employees enjoy generous benefits such as 28 days of holiday, unlimited coffee on-shift, and ample opportunities for career advancement, making it a rewarding place to grow professionally while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead — Barista Team Coach & Customer Experience in Folkestone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cobra Coffee. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cobra Coffee
Don't be shy about reaching out to Cobra Coffee directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Lead — Barista Team Coach & Customer Experience in Folkestone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cobra Coffee and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cobra Coffee
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
