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- Tasks: Lead shifts, coach baristas, and create the ultimate Starbucks Experience for customers.
- Company: Join Cobra Coffee, a proud Starbucks UK franchised partner with a community-focused culture.
- Benefits: Enjoy 28 days holiday, unlimited coffee, discounts, and comprehensive training.
- Why this job: Make a real impact in a fast-paced environment where no two days are the same.
- Qualifications: Previous coaching or supervisory experience in customer service is essential.
- Other info: Great career progression opportunities and a supportive team atmosphere.
The predicted salary is between 24000 - 28000 £ per year.
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor: you’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business; it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What We Offer
- 28 days holiday a year (including Bank Holidays)
- Unlimited brewed coffee & English breakfast tea on shift
- Discounts on hand‑crafted beverages and food items during your shift
- 30% discount on bottled beverages and impulse items during your shift
- One £1.50 food item per shift on selected products
- While not working you’re able to receive a 30% discount on all food, beverages, merchandise & gifts
- 30% green apron discount across wider participating Starbucks stores
- Third‑party discounts including 20% in Southern Co‑op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What To Expect
You’ll need previous coaching or supervisory experience in a customer‑facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
About
The best part about this role is that no two days are ever the same. Working in one of our fast‑paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre‑empting and adapting to any potential issues and addressing/ resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends. So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
Shift Supervisor in Egham employer: Cobra Coffee
Contact Detail:
Cobra Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor in Egham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Cobra Coffee and Starbucks. Understand their values and how they treat their customers and employees. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a shift supervisor, you'll need to inspire and motivate your team. Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Be ready to showcase your problem-solving skills! In a fast-paced environment like this, things can go wrong quickly. Prepare to discuss how you've handled unexpected challenges in previous roles, especially in customer service settings. This will highlight your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. We can’t wait to see your application!
We think you need these skills to ace Shift Supervisor in Egham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond for customers in previous roles. We want to see that you truly care about creating great experiences.
Highlight Your Leadership Skills: As a shift supervisor, you'll be leading a team, so make sure to showcase any coaching or supervisory experience you have. Talk about how you've motivated others and created a positive environment. We’re looking for someone who can inspire their team!
Be Authentic and Personal: Don’t be afraid to let your personality come through in your application. We value authenticity, so share your story and what makes you unique. This is your chance to connect with us on a personal level!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Cobra Coffee
✨Know Your Coffee
Familiarise yourself with Starbucks' coffee offerings and the brand's values. Being able to discuss your favourite drinks or how you would recommend a beverage to a customer can show your passion for the role and the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your coaching abilities and how you create a positive environment will resonate well with the interviewers.
✨Emphasise Customer Service
Be ready to share specific instances where you've gone above and beyond for customers. This role is all about creating the best experience, so demonstrating your commitment to excellent service is key.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company culture and growth opportunities. Asking about team dynamics or how they support career progression can demonstrate your eagerness to be part of the Cobra Coffee family.