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- Tasks: Support field operatives by addressing queries and ensuring their wellbeing.
- Company: Cobra Cabling Solutions is a leading telecommunications provider in the UK.
- Benefits: Enjoy competitive salary, 20 days holiday, pension scheme, and career progression.
- Why this job: Join a supportive team that values your growth and celebrates success.
- Qualifications: Admin experience preferred; strong communication and organisational skills required.
- Other info: Comprehensive training provided for the right candidate.
The predicted salary is between 28800 - 43200 £ per year.
Location: UK
Role:
- Receiving inbound calls from field operatives.
- Addressing engineer personal issues, pay queries, and general wellbeing.
- Investigating and escalating queries to the relevant management team.
- Providing timely feedback and ensuring resolution of issues.
- Conducting outbound calls for wellbeing checks and monitoring the engineer journey.
Admin experience preferred, but not essential.
Salary: Competitive
About Cobra Cabling Solutions:
Cobra Cabling Solutions is a prominent figure in the telecommunications sector, operating nationally across major tier 1 and 2 networks. We offer a comprehensive range of services, encompassing the initial planning, design, notification, installation, final commissioning, and maintenance of networks.
Our Commitment to Our Workforce:
At Cobra Cabling Solutions, we believe that our workforce is more than just employees; they are our extended family. This belief drives our commitment to invest in their safety, training, career development, welfare, and the necessary vehicles and tools required for delivering excellence.
Your Opportunity:
Are you looking to advance your career with a longstanding leader in the communications contracting industry? Do you possess the necessary experience and the drive to excel? If so, Cobra Cabling Solutions invites you to explore the opportunities we offer.
Requirements:
- Preferred admin experience.
- Organisational skills, including the ability to plan ahead and handle records methodically.
- Excellent interpersonal skills and conflict resolution ability.
- Team player, contributing to a high-performance team.
- Outstanding communication skills, both written and verbal.
- Initiative, with a proactive approach to duties and seeing tasks through to completion.
Benefits:
- Competitive PAYE Salary.
- 20 days’ holiday plus statutory bank holidays.
- Company Pension scheme.
- Cycle to work scheme.
- Excellent career progression opportunities.
- Comprehensive training for the right candidate.
Apply Today:
If you’re ready to take the next step in your professional journey with a company that values your expertise and offers the support you need to thrive, we encourage you to apply. Cobra Cabling Solutions is not just a workplace; it’s a place where careers are nurtured, and success is celebrated.
Customer Support Coordinator employer: Cobra Cabling Solutions Ltd.
Contact Detail:
Cobra Cabling Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially the services offered by Cobra Cabling Solutions. Understanding their operations will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves addressing engineer personal issues and conducting wellbeing checks, being articulate and empathetic will be crucial in showcasing your suitability for the position.
✨Tip Number 3
Prepare examples of how you've successfully resolved conflicts or handled challenging situations in previous roles. This will highlight your conflict resolution abilities and show that you're a proactive team player.
✨Tip Number 4
Network with current or former employees of Cobra Cabling Solutions on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Coordinator position. Understand the key responsibilities and required skills, such as excellent communication and organisational abilities.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any admin roles or customer support experience. Emphasise your interpersonal skills and any instances where you've successfully resolved conflicts or managed queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Cobra Cabling Solutions and how your skills align with their commitment to employee welfare and career development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Coordinator.
How to prepare for a job interview at Cobra Cabling Solutions Ltd.
✨Showcase Your Communication Skills
As a Customer Support Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice explaining complex issues clearly and concisely, as this will reflect your ability to handle customer queries effectively.
✨Highlight Your Organisational Skills
Cobra Cabling Solutions values organisational skills highly. Prepare examples of how you've managed records or planned ahead in previous roles. This will show your potential employer that you can handle the administrative aspects of the job efficiently.
✨Demonstrate Conflict Resolution Abilities
Given the nature of the role, being able to resolve conflicts is crucial. Think of specific instances where you've successfully navigated difficult situations, whether with customers or colleagues, and be ready to discuss these during your interview.
✨Express Your Team Player Attitude
Cobra Cabling Solutions seeks individuals who thrive in a team environment. Be sure to convey your collaborative spirit and provide examples of how you've contributed to a high-performance team in the past. This will help illustrate that you're a good fit for their company culture.
