Customer Service Administrator

My client is looking for a customer services administrator to deal with all customer queries in a professional and courteous manner, including receiving incoming calls, taking telephone orders, promoting new products, and encouraging repeat orders.

Duties to include:

• Prepare customer daily sales orders ready for dispatch by the warehouse team, ensuring products, pricing, and credit terms are correct.
• Maintain up-to-date customer records.
• Ensure Health & Safety policies and procedures are adhered to at all times.
• Liaise with new and existing customers regarding their queries, placing orders, etc.
• Liaise with the Customer Services Manager regarding customer orders, queries, and warehouse-related queries.
• Liaise with the Finance Manager regarding more complex financial queries.

Minimum Qualifications/Experience:

• Previous experience in a customer-focused role required.
• Vocational qualification in customer services is desirable.
• Good understanding of Microsoft Word and Outlook.
• Experience of Sage accounts package desirable but not essential.

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