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- Tasks: Manage client accounts and ensure timely payments while resolving debt-related issues.
- Company: Join a leading British American consulting firm with a global presence.
- Benefits: Enjoy a hybrid work setup, competitive salary, and professional growth opportunities.
- Why this job: Make a real impact by helping clients and improving the collections process.
- Qualifications: Fluent in Spanish and English with experience in collections and customer service.
- Other info: Dynamic team environment with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A British American multinational consulting firm is looking for a Collections Specialist to manage a portfolio of client accounts, ensuring timely payments are made according to the specified terms. In this role, you will communicate with clients, resolve debt-related issues, and work with the team to improve our collections process. Fluency in both Spanish and English is required to engage effectively with our diverse client base.
Responsibilities:
- Contact clients regarding outstanding debts using various communication channels, mainly phone and email.
- Make informed decisions on the next steps for each client based on established processes, case history, and judgment.
- Maintain accurate records of client interactions in the Oracle Advanced Collections system.
- Investigate and resolve instances of unallocated cash.
- Negotiate payment solutions and address client concerns, issues, and complaints effectively.
- Manage relationships with both internal and external stakeholders to maintain long-term goodwill.
Qualifications:
- Collection experience in BPO or multinational companies.
- Fluent in Spanish and English (written and spoken).
- Strong customer service and professional communication skills (phone, email).
- Experience in stakeholder, account, and portfolio management.
- B2B collections experience is a plus!
Work Setup: Hybrid
Schedule: Mid-Shift
Collections Analyst - Spanish Speaker in London employer: Cobden & Carter International
Contact Detail:
Cobden & Carter International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst - Spanish Speaker in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your bilingual skills and experience in collections to stand out.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up with companies after interviews. A simple thank-you email can go a long way in showing your enthusiasm for the position.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills, so take advantage of it and get your application in for that Collections Analyst position today!
We think you need these skills to ace Collections Analyst - Spanish Speaker in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and your fluency in both Spanish and English. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Analyst role. Share specific examples of how you've successfully managed client accounts and resolved issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Keep it professional yet friendly, just like how we engage with our clients at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Cobden & Carter International
✨Brush Up on Your Bilingual Skills
Since fluency in both Spanish and English is a must, make sure you practice common phrases and industry-specific vocabulary. This will help you feel more confident when discussing client accounts and resolving issues during the interview.
✨Know Your Collections Process
Familiarise yourself with the collections process and best practices. Be ready to discuss how you would handle various scenarios, such as negotiating payment solutions or dealing with unallocated cash. This shows that you understand the role and can think critically about it.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully managed client relationships or resolved complaints. Highlighting your strong communication skills will demonstrate your ability to maintain goodwill with clients and stakeholders.
✨Research the Company Culture
Take some time to learn about the consulting firm’s values and work environment. Being able to align your answers with their culture will show that you’re not just a fit for the role, but also for the team. Plus, it gives you great questions to ask at the end!
