Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and ensure timely payments while resolving debt-related issues.
- Company: Join a leading British American consulting firm with a global presence.
- Benefits: Enjoy a hybrid work setup, competitive salary, and professional growth opportunities.
- Why this job: Make a real impact by helping clients and improving the collections process.
- Qualifications: Fluent in Spanish and English with experience in collections and customer service.
- Other info: Dynamic team environment with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A British American multinational consulting firm is looking for a Collections Specialist to manage a portfolio of client accounts, ensuring timely payments are made according to the specified terms. In this role, you will communicate with clients, resolve debt-related issues, and work with the team to improve our collections process. Fluency in both Spanish and English is required to engage effectively with our diverse client base.
Responsibilities:
- Contact clients regarding outstanding debts using various communication channels, mainly phone and email.
- Make informed decisions on the next steps for each client based on established processes, case history, and judgment.
- Maintain accurate records of client interactions in the Oracle Advanced Collections system.
- Investigate and resolve instances of unallocated cash.
- Negotiate payment solutions and address client concerns, issues, and complaints effectively.
- Manage relationships with both internal and external stakeholders to maintain long-term goodwill.
Qualifications:
- Collection experience in BPO or multinational companies.
- Fluent in Spanish and English (written and spoken).
- Strong customer service and professional communication skills (phone, email).
- Experience in stakeholder, account, and portfolio management.
- B2B collections experience is a plus!
Work Setup: Hybrid
Schedule: Mid-Shift
Collections Analyst - Spanish Speaker employer: Cobden & Carter International
Contact Detail:
Cobden & Carter International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst - Spanish Speaker
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your bilingual skills and experience in collections to stand out.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Collections Analyst - Spanish Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in collections and showcases your fluency in both Spanish and English. We want to see how your skills match the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Analyst role. Share specific examples of how you've successfully managed client accounts and resolved issues in the past.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your strong communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us know you can engage effectively with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cobden & Carter International
✨Brush Up on Your Spanish
Since fluency in Spanish is a must for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play scenarios related to collections to boost your confidence.
✨Know Your Collections Processes
Familiarise yourself with common collections processes and strategies. Be ready to discuss how you would handle specific situations, such as negotiating payment solutions or resolving client complaints, using examples from your past experience.
✨Showcase Your Communication Skills
This role requires strong communication skills, so be prepared to demonstrate your ability to communicate effectively in both English and Spanish. Practice articulating your thoughts clearly and concisely, especially when discussing complex issues.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to client relationships and collections. This will help you align your answers with what they value, showing that you’re a great fit for their team.
