At a Glance
- Tasks: Maintain and service cutting-edge robotic hardware while providing top-notch customer support.
- Company: Join Cobalt Robotics, a leader in innovative security solutions with a vibrant team culture.
- Benefits: Competitive hourly pay, hands-on training, and the chance to work with advanced technology.
- Other info: Exciting opportunities for growth in a fast-paced startup environment.
- Why this job: Be part of a dynamic team making a real impact in robotics and customer service.
- Qualifications: Passion for robotics, familiarity with hardware, and excellent communication skills.
The predicted salary is between 40000 - 100000 £ per year.
About Cobalt Robotics: Cobalt Robotics utilizes a combination of human expertise, robotic technology, and omni solutions to effectively resolve any security incidents. Our dedicated team patrols and monitors sites 24/7 to proactively prevent break-ins, identify significant leaks, and provide our customers with visibility over their space, their assets, and their data. Cobalt's team is composed of renowned technologists and security professionals and is backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times. We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.
About The role: The Reserve Engineer (RE) is someone who is knowledgeable with computer hardware and provides our clients with top-notch customer service. The RE serves as Cobalt's "boots on the ground" and is part of our rapid-response field-operations team in the event a hardware failure happens at a client site. Occasionally, REs assist with field projects and new robot deployments. The RE is an essential role-player in keeping our robots operating and our clients happy. Please note, this is not a remote position.
What You'll Do:
- Learn our robot hardware inside and out to be comfortable servicing and maintaining our machine. (we'll provide the paid training)
- Communicate with both technical and non-technical teammates with field repairs and projects.
- Ensure hardware failures on our robots are addressed and resolved within a safe and timely manner.
- Occasionally assist with field operation projects and new robot deployments.
- Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month (potentially more).
- Reports to a Regional Project Manager for tasking and delegation.
You're a great candidate if:
- You're excited about robotics, artificial intelligence, machine learning, and willing to learn.
- You're familiar with hardware assembly and disassembly. (Tool kit with basic hand tools will be provided)
- You're familiar with computer hardware and small electrical components (proprietary training will be provided).
- You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, Google Meet/Hangout etc.
- You are available during days and times within Mon-Fri, 9a-5p. (Flex/Oncall schedule)
- You're open to support jobs that may occur after hours (5pm-9am) and on weekends. (Flex/Oncall schedule)
- You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies.
- You love providing great customer service.
Bonus Skills:
- Experience with robotics.
- Experience with computer hardware and electrical components.
- Experience working in a fast-paced startup environment.
- Military/First Responder Associate degree or higher.
The Reserve Engineer is a 1099 contractor position at Cobalt Robotics and is NOT a remote position. Compensation range is between $20-$50/USD hr DOE. Cobalt Robotics does NOT pay for relocation for this role. We are an equal opportunity employer and value diversity at our company. We do not discriminate against the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Reserve Engineer (On-site) - London, England employer: Cobalt
Cobalt Robotics is an exceptional employer that fosters a dynamic work culture where innovation meets dedication. Located in London, our team thrives on collaboration and continuous learning, offering extensive training and growth opportunities in the cutting-edge field of robotics and security technology. With a commitment to employee well-being and a recognition as one of the Best Places to Work, we invite passionate individuals to join us in making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Reserve Engineer (On-site) - London, England
✨Tip Number 1
Get to know the company inside out! Research Cobalt Robotics, their tech, and their mission. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with both techy folks and clients, being able to explain things clearly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to demonstrate your hands-on skills! If you have any experience with hardware assembly or repairs, be prepared to talk about it. Maybe even bring along a project you've worked on to showcase your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Cobalt team. Don’t miss out on this opportunity!
We think you need these skills to ace Reserve Engineer (On-site) - London, England
Some tips for your application 🫡
Show Your Passion for Robotics:When you're writing your application, let your enthusiasm for robotics and technology shine through. We want to see that you’re genuinely excited about the field and ready to dive into the world of Cobalt Robotics!
Tailor Your Experience:Make sure to highlight any relevant experience you have with computer hardware or customer service. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us get a quick grasp of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cobalt
✨Know Your Robots
Before the interview, dive deep into understanding Cobalt's robotic technology. Familiarise yourself with their hardware and how it operates. This will not only show your enthusiasm for the role but also help you answer technical questions confidently.
✨Communicate Clearly
Since the role involves liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this kind of communication.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues effectively, as this is crucial for the Reserve Engineer role.
✨Be Ready for Flexibility
Cobalt Robotics values flexibility, so be prepared to discuss your availability for on-call support and after-hours work. Show that you're adaptable and willing to go the extra mile to ensure client satisfaction.
