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- Tasks: Be the friendly voice helping patients book their vital imaging appointments.
- Company: Join Cobalt Health, a pioneering medical charity focused on patient care.
- Benefits: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Good communication skills and a willingness to learn are essential.
- Other info: Flexible shifts and a chance to work in a dynamic healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
The bookings team is the first point of contact for patients and referrers; ambassadors of the charity presenting that all-important first impression.
Main duties of the job include receiving calls from patients ready to book their MRI, CT, PET/CT, ultrasound or X-ray scan appointment, helping them through the process offering reassurance and providing them with the information they will need. You will be operating a patient administration system, Soliton, to book appointments, so confidence in using IT systems is really important together with a willingness to learn new skills.
Reporting to the team lead, you will be working as part of a complementary team of ten liaising with healthcare professionals and administrative colleagues across the charity. You will work by rotational shift covering hours between 8am and 6pm Monday to Friday. Full-time 37.5hpw.
The skills, experience and knowledge required for this role are sound demonstrable educational background and qualifications, good IT skills, experience of working in a public service sector in a busy office environment. Experience of working within a healthcare setting would be beneficial.
You will have excellent communication and interpersonal skills with a confident and pleasant telephone manner. You will enjoy being part of a team and working collaboratively. You will have a meticulous approach to accuracy and detail and able to maintain strict confidentiality. Your personality and manner will contribute to a harmonious and pleasant working environment.
Job responsibilities include:
- Provide first point of contact service for patients attending the Imaging Centre for diagnostic imaging services.
- Maintain a quick, efficient and effective appointment bookings system.
- Receiving and assessing referral documentation and making appointments for patients attending for diagnostic imaging.
- Answer incoming and outgoing telephone calls, and e-mail enquiries from patients and referrers regarding the services provided by Cobalt.
- Printing and dispatch of correspondence to patients, referrers and other healthcare professionals.
- Carry out and record patient safety screening procedure and ensure all relevant clinical information is obtained and recorded prior to appointment.
- Monitor and maintain an efficient appointment pending system through the Patient Administration System (PAS).
- Assist in providing a welcoming, smooth running and efficient Reception service.
- Liaise with the Radiology, Oncology and other healthcare professionals within the NHS and private sector in the course of administrative duties.
It is your duty to take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work. Co-operate with the employer in ensuring that all statutory and other requirements are complied with.
You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information.
You are required to participate in the organisations annual appraisal scheme and maintain competency, learn new techniques and technology as required.
Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare.
Essential skills and abilities include excellent communication and interpersonal skills, ability to work as a member of a team, meticulous approach to accuracy and detail, excellent time management, and ability to maintain strict confidentiality.
Qualifications required include a minimum of 5 GCSEs Grade A-C (or equivalent) to include English and Maths, evidence of good skills in written and spoken English, and evidence of good IT literacy and word processing ability.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Bookings Assistant in Cheltenham employer: Cobalt
Contact Detail:
Cobalt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Assistant in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cobalt Health. Understand their mission and values, especially their focus on patient care. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle calls from patients and demonstrate your excellent communication skills. The more comfortable you are, the better you'll perform during the actual interview.
✨Tip Number 3
Show off your IT skills! Since you'll be using the Soliton system, be ready to discuss your experience with IT systems. If you have any examples of how you've used technology to improve efficiency or accuracy in previous roles, make sure to highlight those!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it gives you another chance to mention something you forgot to say during the interview!
We think you need these skills to ace Bookings Assistant in Cheltenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role like Bookings Assistant where communication is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate a meticulous approach, so double-check for any typos or errors before hitting send!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Cobalt
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Bookings Assistant. Familiarise yourself with the key responsibilities, such as handling patient calls and using the Soliton system. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice answering common interview questions out loud. Focus on maintaining a pleasant tone and clear articulation, as you'll need to convey information effectively to patients. Consider doing mock interviews with a friend to get comfortable.
✨Show Your IT Savvy
As the job requires good IT skills, be prepared to discuss your experience with various systems. If you have prior experience with patient administration systems or similar software, highlight that. If not, express your willingness to learn and adapt quickly to new technologies.
✨Demonstrate Team Spirit
This role involves working closely with a team, so be ready to share examples of how you've collaborated in the past. Talk about times when you contributed to a positive work environment or helped resolve conflicts, showcasing your ability to work harmoniously with others.
