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- Tasks: Manage housing operations and enhance community living for 600 homes.
- Company: Growing residential operator focused on customer and community engagement.
- Benefits: Competitive salary, discretionary bonus, and CIH Level 3 qualification opportunity.
- Other info: Fast-paced environment with opportunities for career growth and development.
- Why this job: Shape a vibrant community while making a real difference in residents' lives.
- Qualifications: Experience in housing management and strong communication skills required.
Cobalt is working with a growing residential operator to appoint a Housing Services Manager for a large mixed-tenure community in Berewood. This is a site-based role with responsibility for delivering housing and resident services across an estate of approximately 600 homes spanning Affordable Rent, Shared Ownership and PRS accommodation.
The position offers the opportunity to play a visible role in shaping a successful community environment while working across tenancy management, estate operations and resident engagement.
The organisation:
- Established residential operator with a strong customer and community focus.
- Mixed-tenure environment offering exposure across affordable housing and PRS operations.
- Supportive environment with opportunity to complete CIH Level 3 qualification via apprenticeship following probation.
- Collaborative culture with close working relationships across operational, development and customer teams.
The role:
- Managing day-to-day housing operations across a large estate-based portfolio.
- Delivering tenancy management, sustainment and enforcement activity.
- Managing anti-social behaviour and safeguarding cases, including partnership working with external agencies.
- Carrying out estate inspections and overseeing estate standards, compliance and health & safety.
- Liaising with developers regarding defects management during liability periods.
- Supporting resident engagement initiatives and complaint resolution in line with Ombudsman expectations.
- Managing on-site contractors and coordinating operational service delivery.
- Supporting rental performance, arrears management and KPI delivery.
- Providing line management support to a Housing Services Assistant.
Skills and experience required:
- Previous operational housing management experience within a Registered Provider or Local Authority environment.
- Strong understanding of tenancy management, ASB and tenancy sustainment.
- Experience working with vulnerable residents and safeguarding processes.
- Knowledge of housing legislation and regulatory standards.
- Experience managing estate-based services and contractor performance.
- Ability to work confidently within a fast-moving operational environment.
- Strong communication and customer engagement skills.
- Exposure to mixed-tenure or PRS/BTR environments would be advantageous.
This role would suit a housing professional who enjoys a visible on-site presence and is motivated by delivering high service standards within a complex residential community.
Apply now as interviews are expected to take place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Housing Services Manager in Waterlooville employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager in Waterlooville
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and resident engagement. Think about your past experiences and how they relate to the role – storytelling can really make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Services Manager in Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous operational housing management experience and any relevant qualifications to show us you’re the right fit for the Housing Services Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high service standards in a mixed-tenure community. Share specific examples of how you've managed tenancy issues or engaged with residents in the past.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing experiences where you’ve successfully resolved complaints or worked with vulnerable residents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and regulatory standards. Being able to discuss relevant laws and how they apply to tenancy management will show that you’re not just familiar with the role, but also committed to compliance and best practices.
✨Showcase Your Experience with Vulnerable Residents
Prepare examples from your past experience where you've successfully worked with vulnerable residents or handled safeguarding cases. This will demonstrate your understanding of the complexities involved in housing services and your ability to manage sensitive situations.
✨Engage with Resident Initiatives
Think about how you can contribute to resident engagement initiatives. Be ready to share ideas on how to improve community involvement and resolve complaints effectively, aligning with the organisation's focus on customer service.
✨Demonstrate Strong Communication Skills
Since this role requires strong communication and customer engagement skills, practice articulating your thoughts clearly. Use examples that highlight your ability to liaise with various stakeholders, including contractors and external agencies, to showcase your collaborative approach.