At a Glance
- Tasks: Deliver top-notch customer service and manage the leasing process for new residents.
- Company: Leading organisation in the UK build-to-rent market focused on community building.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Ongoing applications with quick interview processes; great opportunity for career growth.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Experience in customer service or leasing, strong communication skills, and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
The organisation operates at scale within the UK build-to-rent market, delivering professionally managed rental homes alongside high-quality resident amenities. They are known for their resident-first approach, commitment to community building, and investment in long-term neighbourhoods.
The Resident Services Leasing Associate plays a pivotal role in both customer service and leasing activity, ensuring homes are let efficiently while maintaining a strong resident experience.
Key responsibilities include:
- Delivering the organisation’s customer service standards.
- Conducting viewings and supporting prospective residents through the lettings journey.
- Managing inbound leads and customer communication using Salesforce.
- Working closely with the Lettings Manager to ensure homes are ready for letting.
- Commencing the leasing journey, including Right to Rent checks and references.
- Providing feedback to internal stakeholders based on customer insights.
- Managing amenity bookings, resident enquiries, and day-to-day front-of-house activity.
- Supporting income management, tenancy processes, and resident engagement.
- Handling complaints professionally and to resolution.
- Preparing shift handovers and managing keys, parcels, and visitor logs.
The Resident Services Leasing Associate role balances commercial awareness with service delivery.
The skills needed:
- Working knowledge of leasing within residential, hospitality, or travel-led environments.
- Previous experience supporting lettings or leasing activity.
- Strong communication and listening skills.
- Confidence working towards targets.
- Awareness of Health & Safety requirements on site.
- Experience working as part of a collaborative team.
- Familiarity with CRM systems, ideally Salesforce.
- Property or customer service qualifications would be advantageous.
Next steps:
Applications are being reviewed on an ongoing basis, with interviews expected shortly. Due to the volume of applications received, if you don’t hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Resident Assistant in Southampton employer: Cobalt Recruitment
Join a dynamic real estate development and investment management firm in London, where your expertise in equity capital raising will be highly valued. With a lucrative salary and performance-based bonuses, you'll thrive in a high-growth environment that fosters collaboration and innovation among ambitious investors. Our supportive work culture prioritises employee growth, offering unique opportunities to expand your professional network and enhance your skills in a vibrant city known for its financial prowess.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Assistant in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you can enhance the resident experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Resident Assistant in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in leasing or hospitality. We want to see how you’ve gone above and beyond to create a great experience for residents or customers.
Tailor Your Application:Don’t just send the same CV everywhere! Take a moment to tweak your application to match the job description. We love seeing how your skills align with our resident-first approach and community-building values.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your relevant experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cobalt Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their resident-first approach and community-building initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Resident Services Leasing Associate, customer service is key. Prepare examples from your past experiences where you’ve successfully handled customer inquiries or complaints. Highlight your ability to maintain a positive resident experience, as this aligns perfectly with the company's values.
✨Familiarise Yourself with Salesforce
Since the role involves managing leads and customer communication using Salesforce, it’s beneficial to brush up on your CRM skills. If you have prior experience with Salesforce, be ready to discuss how you used it to enhance customer interactions or streamline processes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations related to leasing, such as conducting viewings or managing amenity bookings. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
