At a Glance
- Tasks: Manage housing operations and enhance community living for 600 homes.
- Company: Growing residential operator focused on customer and community engagement.
- Benefits: Competitive salary, discretionary bonus, and CIH Level 3 qualification opportunity.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Shape a vibrant community while making a real difference in residents' lives.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 36000 - 36000 € per year.
Cobalt is working with a growing residential operator to appoint a Housing Services Manager for a large mixed-tenure community in Berewood. This is a site-based role with responsibility for delivering housing and resident services across an estate of approximately 600 homes spanning Affordable Rent, Shared Ownership and PRS accommodation. The position offers the opportunity to play a visible role in shaping a successful community environment while working across tenancy management, estate operations and resident engagement.
The organisation:
- Established residential operator with a strong customer and community focus.
- Mixed-tenure environment offering exposure across affordable housing and PRS operations.
- Supportive environment with opportunity to complete CIH Level 3 qualification via apprenticeship following probation.
- Collaborative culture with close working relationships across operational, development and customer teams.
The role:
- Managing day-to-day housing operations across a large estate-based portfolio.
- Delivering tenancy management, sustainment and enforcement activity.
- Managing anti-social behaviour and safeguarding cases, including partnership working with external agencies.
- Carrying out estate inspections and overseeing estate standards, compliance and health & safety.
- Liaising with developers regarding defects management during liability periods.
- Supporting resident engagement initiatives and complaint resolution in line with Ombudsman expectations.
- Managing on-site contractors and coordinating operational service delivery.
- Supporting rental performance, arrears management and KPI delivery.
- Providing line management support to a Housing Services Assistant.
Skills and experience required:
- Previous operational housing management experience within a Registered Provider or Local Authority environment.
- Strong understanding of tenancy management, ASB and tenancy sustainment.
- Experience working with vulnerable residents and safeguarding processes.
- Knowledge of housing legislation and regulatory standards.
- Experience managing estate-based services and contractor performance.
- Ability to work confidently within a fast-moving operational environment.
- Strong communication and customer engagement skills.
- Exposure to mixed-tenure or PRS/BTR environments would be advantageous.
This role would suit a housing professional who enjoys a visible on-site presence and is motivated by delivering high service standards within a complex residential community. Apply now as interviews are expected to take place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Housing Services Manager in Southampton employer: Cobalt Recruitment
Cobalt is an excellent employer, offering a supportive and collaborative work culture that prioritises community engagement and employee development. As a Housing Services Manager in Berewood, you will have the unique opportunity to shape a thriving mixed-tenure community while benefiting from professional growth through CIH Level 3 qualification support. With a focus on high service standards and a commitment to staff wellbeing, Cobalt provides a rewarding environment for those passionate about housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This not only shows your interest but can also help you get noticed by hiring managers.
✨Tip Number 3
Prepare for interviews by researching common questions in housing management roles. Practise your answers, focusing on your experience with tenancy management and resident engagement – it’ll make you feel more confident when the time comes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Services Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Services Manager role. Highlight your previous operational housing management experience and any relevant skills that match the job description. We want to see how your background fits with our community-focused approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high service standards in a mixed-tenure environment. Share specific examples of your experience with tenancy management and resident engagement to grab our attention.
Showcase Your Communication Skills:Strong communication is key for this role, so make sure to demonstrate your ability to engage with residents and manage complaints effectively. Use clear and concise language in your application to reflect your communication style and show us you can handle the fast-paced environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and regulatory standards. Being able to discuss relevant laws and how they apply to tenancy management will show that you’re not just familiar with the role, but also committed to compliance and best practices.
✨Showcase Your Experience with Vulnerable Residents
Prepare examples from your past experience where you've successfully worked with vulnerable residents or handled safeguarding cases. This will demonstrate your understanding of the complexities involved in housing services and your ability to manage sensitive situations effectively.
✨Engage with Resident Initiatives
Think about how you can contribute to resident engagement initiatives. Be ready to share ideas on how to improve community involvement and resolve complaints, as this shows your proactive approach to enhancing the living environment for residents.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with various stakeholders, showcasing your strong communication skills during the interview will be crucial. Consider role-playing common scenarios to prepare for potential questions.
