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For Companies At a Glance
- Tasks: Deliver exceptional service and support in a dynamic residential environment.
- Company: Join a leading Build to Rent Operator making waves in East London.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and innovation.
- Why this job: Be part of an award-winning team focused on enriching lives and community engagement.
- Qualifications: Experience in BTR, hospitality, or PBS, with strong communication and customer service skills.
- Other info: Contribute to a meaningful sustainability agenda while building strong relationships.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional customer experiences in a dynamic residential environment? We are seeking an experienced and motivated Senior Resident Services Associate to join a leading Build to Rent Operator based in East London.
About the Role
As a Senior Resident Services Associate, you'll be an essential part of the front-of-house operations, ensuring that residents receive outstanding service while supporting the efficient running of the building and the wider team. This role blends customer service, property operations, and team collaboration in a fast-paced and rewarding setting.
Key Responsibilities
- Oversee front and back-of-house functions and manage amenity spaces, voids, and unit readiness.
- Deliver resident services including meet & greet, parcel management, inspections, viewings, and general support.
- Ensure smooth coordination between internal teams and external contractors.
- Monitor service delivery standards, using resident feedback to drive continuous improvement.
- Support the lettings process from offer acceptance through to move-in.
- Manage maintenance requests and follow through on works orders and contractor performance.
- Monitor building systems (security, maintenance), ensuring compliance with health & safety standards and industry regulations.
What We're Looking For
- Prior experience in BTR, hospitality, or PBS.
- Background in team-based environments and event support.
- Excellent written and verbal communication skills.
- Customer service or property qualifications are a plus.
- Target-driven and able to manage daily challenges with creativity and resilience.
- A professional appearance and strong interpersonal skills.
- Enthusiasm for building strong relationships and a collaborative approach.
Why Apply?
This is an opportunity to be part of an award-winning property company making a real impact in the UK's build-to-rent sector. With a robust development pipeline and commitment to innovation, sustainability, and community engagement, the company is set to double in size over the next five years.
Their purpose is simple: Renting homes, Enriching lives - and they live this through four core values:
- Every home matters
- People at the heart
- Leading the way
- Exceeding expectations
With a high customer satisfaction rate, a strong diversity & inclusion network, and a meaningful sustainability agenda, this is more than just a job - it's a chance to contribute to a growing movement in modern rental living.
Contract Type & Location
Permanent, Full-Time
Based at a residential development in East London
Senior Resident Services Associate in East London employer: Cobalt Recruitment.
Contact Detail:
Cobalt Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Services Associate in East London
✨Tip Number 1
Familiarise yourself with the Build to Rent (BTR) sector and its unique challenges. Understanding the nuances of this industry will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the property management and hospitality sectors. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your experience with resident services or team collaboration will set you apart from other candidates.
✨Tip Number 4
Research the company’s values and recent projects. Being able to articulate how your personal values align with theirs, especially around community engagement and sustainability, will show that you're a great cultural fit for the team.
We think you need these skills to ace Senior Resident Services Associate in East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, property operations, and team collaboration. Use specific examples from your past roles that demonstrate your ability to manage front-of-house functions and deliver exceptional resident services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding customer experiences. Mention how your background in BTR or hospitality aligns with the role and showcase your enthusiasm for building strong relationships within a team.
Highlight Key Skills: Emphasise your excellent written and verbal communication skills, as well as your ability to handle daily challenges creatively. Mention any relevant qualifications in customer service or property management that could set you apart from other candidates.
Showcase Your Values: Align your application with the company's core values. Discuss how you embody their principles of putting people at the heart of what you do, exceeding expectations, and contributing to community engagement in your previous roles.
How to prepare for a job interview at Cobalt Recruitment.
✨Showcase Your Customer Service Skills
As a Senior Resident Services Associate, your ability to deliver exceptional customer experiences is crucial. Prepare examples from your past roles where you successfully handled challenging situations or went above and beyond for residents.
✨Demonstrate Team Collaboration
This role requires strong teamwork. Be ready to discuss how you've worked effectively with others in previous positions, especially in fast-paced environments. Highlight any experience coordinating with internal teams or external contractors.
✨Familiarise Yourself with the Company Values
Understanding the company's core values is key. Research their commitment to community engagement and sustainability, and think about how your personal values align with theirs. Be prepared to discuss this alignment during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and creativity in managing daily challenges. Think of specific scenarios where you had to adapt quickly or innovate solutions, particularly in customer service or property management contexts.
