Resident Services Associate - Build to Rent

Help shape an exceptional resident experience. Cobalt is delighted to be exclusively partnering with a leading build-to-rent operator to recruit a Resident Services Associate for one of its flagship East London communities. This is an opportunity to join an organisation that has helped redefine renting in the UK, creating vibrant communities where customer experience is at the heart of everything they do. With continued investment in both its people and its portfolio, the business offers genuine opportunities to develop your career while making a real difference to residents every day.

The organisation

Our client is recognised for delivering high-quality homes and exceptional service across its growing residential portfolio. People are encouraged to develop, collaborate and bring new ideas, creating an environment where careers flourish. Alongside a supportive culture, the business invests in learning and development, wellbeing initiatives and community engagement, ensuring colleagues feel valued and empowered to succeed.

The role

As a Resident Services Associate, you will be the face of the community, creating a welcoming environment for residents, visitors and contractors while ensuring the day-to-day operation of the building runs smoothly. Working as part of a collaborative onsite team, you will build lasting relationships with residents and take pride in delivering a consistently high standard of service.

Your responsibilities will include:

• Providing a professional front of house and reception service.
• Supporting residents throughout their tenancy, from move-in to move-out.
• Responding to enquiries and resolving issues with care and professionalism.
• Coordinating parcel management, resident amenities and building bookings.
• Supporting lettings activity and property inspections.
• Liaising with contractors and internal teams to maintain excellent building standards.
• Assisting with resident events that encourage engagement and community spirit.
• Maintaining accurate records and supporting operational reporting.

The skills you will bring

To be successful as a Resident Services Associate, you will bring:

• Working knowledge of delivering outstanding customer service within hospitality, travel, residential property or a similar customer-focused environment.
• Excellent communication and relationship-building skills.
• The ability to remain organised while managing changing priorities.
• A positive and approachable attitude with a genuine passion for helping people.
• Confidence working collaboratively within a team.
• Good administrative and IT skills.
• Awareness of health and safety responsibilities.

Why apply?

This is more than a front of house position. It is an opportunity to become part of a business that genuinely values its people and creates environments where residents and colleagues can thrive.

You will benefit from:

• A supportive and collaborative culture.
• Genuine opportunities for career progression.
• Ongoing learning and development.
• Wellbeing support and employee benefits.
• The opportunity to build a rewarding career within one of the UK’s leading build-to-rent businesses.

If you are passionate about delivering exceptional customer experiences and want to join a business that is setting the standard within the residential sector, we would love to hear from you. Apply today to avoid missing out. Interviews are taking place shortly, and applications will be reviewed as they are received.

Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.