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For Companies At a Glance
- Tasks: Welcome residents and visitors, assist with queries, and support community events.
- Company: Leading build-to-rent operator in vibrant South East London.
- Benefits: Competitive salary, excellent benefits, and a supportive work environment.
- Why this job: Make a real difference in residents' lives and foster a strong community.
- Qualifications: Experience in hospitality or customer service, strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Location: South East London
Contract: Full-time (Monday to Sunday on a rota basis)
Salary: Competitive + excellent benefits
Are you passionate about delivering outstanding customer service? Do you thrive in roles where creating a welcoming environment makes a real difference? If so, this could be the perfect opportunity for you.
We are seeking a Resident Assistant to join a leading build to rent operator in South East London. This role sits at the heart of a vibrant community, where you will be the first point of contact for residents and visitors, ensuring they feel at home and supported throughout their time with us.
What You'll Be Doing
- Welcoming residents and visitors with a professional, approachable, and friendly manner.
- Assisting with resident queries, maintenance requests, and day-to-day needs to create a seamless living experience.
- Supporting property management operations to ensure high standards across all buildings and communal areas.
- Building positive relationships with residents, local partners, and colleagues to foster a strong community.
- Supporting pre-move-in and move-out processes, helping residents settle in smoothly.
- Working closely with internal teams and external partners to resolve queries and maintain service excellence.
- Assisting with community events and social activities to enhance resident engagement.
- Being on hand to cover across other developments and being front desk for residents and guests.
What We're Looking For
- Experience in hospitality, hotels, tourism, residential management, or customer service.
- A warm and confident communicator who enjoys engaging with people from all walks of life.
- A proactive team player who is well-presented, reliable, and professional.
- Strong organisational and problem-solving skills with a focus on achieving positive outcomes.
- Awareness of Health & Safety standards and a commitment to maintaining a safe environment.
- IT literacy, including CRM systems and Microsoft Office (Excel experience desirable).
- ARLA or AIRPM qualification is an advantage but not essential.
Resident Service Assistant employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and community initiatives. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a welcoming environment, think of examples from your past experiences where you’ve gone above and beyond for customers or residents. Share these stories during your interview to highlight your passion for outstanding service.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of situations where you’ve had to resolve issues quickly and effectively. This will demonstrate your ability to handle resident queries and maintenance requests smoothly, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Resident Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you create a welcoming environment and make a real difference in people's lives.
Tailor Your Experience: When detailing your experience, focus on roles that relate to hospitality, residential management, or customer service. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Professional and Approachable: Your written application should reflect your warm and confident communication style. Use a friendly tone while maintaining professionalism, as this is key to the Resident Service Assistant role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in South East London!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Service Assistant. Familiarise yourself with the job description and think about how your past experiences in hospitality or customer service can relate to the role.
✨Showcase Your People Skills
Since this role is all about creating a welcoming environment, be prepared to share examples of how you've successfully engaged with customers or residents in the past. Highlight your communication skills and any experience you have in building relationships.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to resolve issues or handle complaints effectively. Be ready to discuss these scenarios during the interview, as they will showcase your organisational skills and proactive approach.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the community and the team you'll be working with. This shows your genuine interest in the role and helps you understand how you can contribute to creating a positive living experience for residents.
