Resident Manager

About the Role

We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Surrey. This is a hands-on role where you\’ll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard.

Key Responsibilities:

• Acting as the first point of contact for residents, providing exceptional service and communication.
• Managing tenancy processes including viewings, check-ins, inspections, and check-outs.
• Coordinating planned and reactive maintenance, ensuring issues are resolved promptly.
• Monitoring compliance, health & safety, and property standards across the development.
• Building strong community relationships with residents, local partners, and stakeholders.
• Driving retention by fostering a positive resident experience and addressing concerns early.

What we\’re looking for:

• Experience in residential property, hospitality, or customer service, with strong people skills.
• Confident communicator with the ability to manage complex situations.
• Organised, detail-focused, and comfortable working independently.
• A full UK driving licence and own vehicle are essential.

This is a fantastic opportunity to join the growing residential property sector and make a real impact on both the resident experience and community success.