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For Companies At a Glance
- Tasks: Engage with residents, conduct tours, and ensure a welcoming environment.
- Company: Join a leading business in the Build to Rent industry focused on luxury living.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and community engagement.
- Why this job: Be part of a team that creates exceptional resident experiences in a vibrant community.
- Qualifications: Experience in customer service, hospitality, or property management is preferred.
- Other info: This role offers a chance to host events and build lasting relationships with residents.
The predicted salary is between 30000 - 42000 £ per year.
Cobalt are currently assisting one of the Build to Rent industry’s leading businesses in their search for a front of house hire, for a luxurious BTR development in West London. For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service. You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service. Responsibilities Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home Conducting customers viewings and tours Undertaking pre-let inspections and scheduled inspections of communal areas Logging receipt and collection of customer parcels Building security and resident administration in line with GDPR Arranging and hosting events for residents Logging and reporting all Health and Safety tasks Administrative duties predominantly revolving around reports producing system reports Requirements Demonstrable experience of working in customer-facing role; hospitality/property…
Resident Experience Assistant employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Assistant
✨Tip Number 1
Make sure to highlight your experience in customer service or hospitality during your interactions. This role is all about creating a welcoming environment, so showcasing your ability to build rapport with residents will set you apart.
✨Tip Number 2
Familiarize yourself with the specific BTR development and its amenities. Being knowledgeable about the property will help you answer questions confidently and demonstrate your commitment to providing an exceptional resident experience.
✨Tip Number 3
Prepare to discuss how you handle challenging situations with residents. The ability to manage conflicts and maintain a positive atmosphere is crucial in this role, so have examples ready to share.
✨Tip Number 4
Show enthusiasm for community engagement. Since you'll be arranging events for residents, expressing your passion for creating a vibrant community will resonate well with the hiring team.
We think you need these skills to ace Resident Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or property management. Use specific examples that demonstrate your ability to provide excellent resident experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Build to Rent industry. Mention how your background aligns with the responsibilities of the Resident Experience Assistant role.
Highlight Key Skills: Emphasize skills such as communication, problem-solving, and teamwork in your application. These are crucial for building rapport with residents and ensuring smooth operations.
Show Enthusiasm for the Role: In your application, express genuine enthusiasm for the position and the company. Mention why you want to work in a luxurious BTR development and how you can contribute to creating an exceptional resident experience.
How to prepare for a job interview at Cobalt Recruitment
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional resident experience, be ready to share specific examples from your past experiences in customer service or hospitality. Highlight situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Knowledge of the Industry
Familiarize yourself with the Build to Rent sector and current trends in property management. Being able to discuss industry-specific topics will show that you're genuinely interested and knowledgeable about the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult residents or managing multiple tasks at once. Practice your responses to these scenarios to demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Emphasize Teamwork and Collaboration
This position requires working closely with the site team and the Community Manager. Be prepared to discuss your experience working in teams, how you contribute to a positive team environment, and any examples of successful collaboration in your previous roles.
