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For Companies At a Glance
- Tasks: Engage with residents, conduct tours, and ensure a welcoming environment.
- Company: Join a leading Build to Rent company in a luxurious development.
- Benefits: Enjoy flexible part-time hours with no weekend shifts.
- Why this job: Be part of a dynamic team delivering exceptional service and creating community events.
- Qualifications: Customer service experience in hospitality or property is preferred.
- Other info: Work in a supportive environment with opportunities for personal growth.
Cobalt are currently assisting one of the Build to Rent industry’s leading businesses in their search for a front of house hire, for a luxurious Build to Rent development in Milton Keynes.
For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.
You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service.
Responsibilities
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Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
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Conducting customers viewings and tours
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Undertaking pre-let inspections and scheduled inspections of communal areas
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Logging receipt and collection of customer parcels
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Building security and resident administration in line with GDPR
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Arranging and hosting events for residents
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Logging and reporting all Health and Safety tasks
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Administrative duties predominantly revolving around reports producing system reports
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Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
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Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
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Continually strives to improve knowledge, skills and abilities to produce the best results
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A flexible approach, dedication to working well in a team
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Positive attitude and ability to go above and beyond for residents with little supervision
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Proficient with common software eg Microsoft/Windows etc
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Excellent communication skills, including written and verbal English and numeracy
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Experience with events desirable
Hours: part time role – no weekend working
Week 1: 8AM to 5PM: Mon to Thu (Fri off)
Week 2: 9AM to 6PM: Mon to Thu (Fri off)
Week 3: 11AM to 8PM: Mon to Wed, 4PM to 8PM: Thu, Fri
Part Time Property Customer Service Associate employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Property Customer Service Associate
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the hiring team.
✨Tip Number 2
Familiarize yourself with the Build to Rent industry and the specific services offered by the company. This knowledge will help you demonstrate your genuine interest in the role and show that you're proactive about understanding their business.
✨Tip Number 3
Prepare to discuss your approach to building rapport with residents. Think of strategies you can share that illustrate your ability to create a welcoming environment and foster positive relationships.
✨Tip Number 4
Since the role involves event hosting, consider brainstorming a few ideas for resident events that could enhance community engagement. Presenting these ideas during your conversation can showcase your creativity and commitment to enhancing the resident experience.
We think you need these skills to ace Part Time Property Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or property management. Use specific examples that demonstrate your ability to provide excellent service and build relationships with residents.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the Build to Rent industry. Mention your flexibility and teamwork skills, as well as any experience you have with events or health and safety requirements.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application showcases your written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with customers in the past.
Highlight Relevant Software Proficiency: Mention your proficiency with common software like Microsoft Office. If you have experience with property management systems or reporting tools, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at Cobalt Recruitment
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, be prepared to share specific examples from your past experiences in hospitality or customer service. Highlight how you built rapport with customers and ensured their satisfaction.
✨Demonstrate Your Knowledge of Health and Safety
Familiarize yourself with health and safety regulations relevant to property management. Be ready to discuss how you've implemented these practices in previous roles, as this will show your commitment to maintaining a safe environment for residents.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to handle difficult customers or manage unexpected challenges, and explain how you resolved them effectively.
✨Express Your Teamwork Spirit
This position requires collaboration with the site team. Share examples of how you've successfully worked in a team setting, emphasizing your flexibility and dedication to achieving common goals.
