At a Glance
- Tasks: Support purchasers from exchange to completion in a dynamic residential development.
- Company: Reputable London developer known for high-quality, design-led residential projects.
- Benefits: Fixed-term contract with potential for longer-term progression and collaborative work environment.
- Other info: Gain exposure to senior stakeholders and premium purchasers in a vibrant setting.
- Why this job: Be part of an exciting project and make a real difference in customer experience.
- Qualifications: Experience in sales progression, customer care, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Fixed Term Contract - 6 months initially
Fulham SW6 office based
Cobalt is working with an established London developer with a strong reputation for delivering design-led residential schemes across the capital. This opportunity sits within a landmark riverside development in Fulham.
As the project moves into a key delivery phase, our client is looking to appoint a Sales Progression & Customer Care Coordinator to support purchasers from exchange through to completion and handover.
- Design-led approach focused on customer experience and long-term value creation.
- Collaborative office environment working closely with construction, commercial and sales teams.
- Potential for longer-term progression beyond the initial fixed-term contract.
Reporting into the senior leadership team, the Sales Progression & Customer Care Coordinator will take ownership of the purchaser journey from exchange through to move-in, managing the sales progression process through to legal completion and handover.
- Coordinating communication with purchasers, solicitors, mortgage brokers and agents.
- Providing updates on build progress, completion timelines and legal milestones.
- Coordinating pre-completion inspections, snagging appointments and move-in schedules.
- Supporting purchaser handovers and aftercare coordination.
- Supporting reporting on completions and sales progression activity.
- Working closely with construction, sales and external consultant teams during phased handovers.
Working knowledge of new-build residential sales progression, customer care or completions is required.
- Experience liaising with purchasers, solicitors, sales agents and developers.
- Working knowledge of Microsoft Office and CRM or property systems.
- Exposure to international purchasers or overseas investors would be advantageous.
This is an excellent opportunity for a Sales Progression & Customer Care Coordinator to play a visible role on one of Fulham’s most exciting residential developments, while gaining exposure to senior stakeholders and premium purchasers.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Sales Progression & Customer Care Coordinator in London employer: Cobalt Recruitment
Cobalt offers an exceptional working environment for the Sales Progression & Customer Care Coordinator role, situated in the vibrant Fulham area. With a strong emphasis on design-led residential development, employees benefit from a collaborative culture that fosters teamwork across construction, commercial, and sales teams. The company prioritises employee growth, providing opportunities for progression beyond the initial contract, while ensuring a focus on customer experience and long-term value creation.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Progression & Customer Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Sales Progression & Customer Care Coordinator role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their design-led approach and customer care philosophy. This will help us show how you can contribute to their success and make a lasting impression.
✨Tip Number 3
Practice your communication skills! As a Sales Progression & Customer Care Coordinator, you'll be liaising with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sales Progression & Customer Care Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Progression & Customer Care Coordinator role. Highlight any relevant experience in customer care or sales progression, and don’t forget to mention your familiarity with new-build residential sales!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention your collaborative spirit and any experience working with construction or sales teams.
Showcase Your Communication Skills:As a Sales Progression & Customer Care Coordinator, communication is key! In your application, demonstrate your ability to coordinate effectively with various stakeholders like purchasers, solicitors, and agents. A clear and concise writing style will go a long way.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Cobalt Recruitment
✨Know the Project Inside Out
Before your interview, make sure you research the specific residential development and the company’s design-led approach. Understanding the project’s unique features and how they enhance customer experience will show your genuine interest and help you stand out.
✨Showcase Your Communication Skills
As a Sales Progression & Customer Care Coordinator, communication is key. Prepare examples of how you've effectively liaised with various stakeholders like purchasers, solicitors, and agents in the past. This will demonstrate your ability to manage relationships and keep everyone informed.
✨Highlight Your Organisational Skills
This role involves coordinating multiple tasks, from inspections to move-in schedules. Be ready to discuss how you’ve successfully managed similar responsibilities before. Use specific examples that showcase your ability to stay organised and meet deadlines.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, such as dealing with a difficult purchaser or managing delays in the sales progression process. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills.
