Resident Services Associate in London

Location: West London

Working hours: Rotating shifts, including one Saturday in three.

Are you an experienced Resident Services Associate looking for the opportunity to be part of a brand-new residential development from day one? Cobalt is working with an established build-to-rent operator to recruit a Resident Services Associate for a new residential development in West London. This is an opportunity to join a building from launch, helping to shape the resident experience, establish service standards and create a welcoming community within a development featuring brand-new amenities.

The organisation

Our client is an established operator within the build-to-rent sector, with a focus on resident experience and the delivery of residential services. As a Resident Services Associate, you will join a new on-site team consisting of a Resident Services Manager and two or three fellow associates.

The opportunity offers:

• The chance to be involved in a residential development from its initial launch.
• A brand-new working environment with new resident amenities.
• The opportunity to help establish the resident community and shape the day-to-day experience.
• A collaborative on-site team with direct support from the Resident Services Manager.
• Rotating shifts of 8am-5.30pm and 11am-8pm.
• One Saturday in three, with a day off in lieu.

The role and responsibilities

As a Resident Services Associate, you will play a key role in delivering the resident experience and supporting the day-to-day operations of the building. You will be involved from the initial launch, welcoming residents into their new homes and helping to establish a community within the development. Your responsibilities will include:

• Providing a front-of-house service, welcoming residents, visitors and contractors.
• Supporting the move-in and move-out process, including property checks and resident communication.
• Managing resident enquiries, requests and complaints, escalating issues where necessary.
• Coordinating parcel deliveries, key management and visitor access.
• Supporting the day-to-day operation of resident amenities, including bookings and maintaining presentation standards.
• Organising resident events and activities to encourage engagement and build a sense of community.
• Liaising with maintenance teams, cleaning operatives and contractors to ensure issues are resolved.
• Conducting regular building inspections, identifying maintenance concerns and ensuring communal areas are well presented.
• Maintaining resident records, preparing shift handovers and completing administrative tasks using property management systems.
• Supporting health and safety procedures and contributing to the smooth operation of the development.

The skills and requirements

To be considered for this Resident Services Associate opportunity, you will need previous experience within the build-to-rent sector and an understanding of the service expectations within a residential development. We are particularly interested in candidates who can demonstrate:

• Previous experience in a resident-facing role within a build-to-rent development.
• Working knowledge of front-of-house operations, resident services and building management procedures.
• Experience handling resident enquiries, resolving complaints and maintaining service standards.
• The ability to build relationships with residents, colleagues and contractors.
• Communication and organisational skills, with the ability to manage competing priorities.
• Working knowledge of health and safety requirements within a residential environment.
• A genuine interest in resident engagement and creating a welcoming community.
• The flexibility to work rotating shifts, including one Saturday in three.

Interested in finding out more? If you're a Resident Services Associate looking to take the next step and be part of a brand-new build-to-rent development from launch, we'd welcome your application. Apply today to be considered for this opportunity.

Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.