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- Tasks: Lead and develop teams across multiple residential sites, ensuring excellent service and compliance.
- Company: Join a dynamic company focused on high-quality residential communities.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Make a real impact in residents' lives while leading a passionate team.
- Qualifications: Experience in property management or hospitality, with strong leadership skills.
- Other info: Opportunity for travel and involvement in exciting cross-regional projects.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high quality residential Build to Rent communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills.
As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes.
Key Responsibilities- Leadership & Team Development
- Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture.
- Conduct regular performance reviews and support career development plans.
- Drive collaborative working practices and champion a positive organisational culture.
- Support recruitment, onboarding and training within the region.
- Financial & Commercial Management
- Deliver regional income targets and proactively manage expenditure.
- Analyse performance metrics to optimise rental performance.
- Support budget setting, financial reporting and business case preparation for capital investment.
- Ensure procurement and supplier management policies are followed.
- Property, Safety & Compliance
- Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio.
- Conduct regular building inspections and escalate issues as needed.
- Support the effective management of damp, mould and condensation cases.
- Work closely with Facilities Management teams to ensure safe, well-maintained buildings.
- Resident Experience
- Guide onsite teams to deliver outstanding resident service standards.
- Lead on escalated complaints, customer recovery and service improvements.
- Use customer feedback and survey results to inform local service strategies.
- Support community events, resident engagement and tenancy-related matters.
- Operational Excellence
- Ensure teams follow operating procedures and data governance standards.
- Use operational metrics to manage workload, risks and priorities.
- Drive continuous improvement initiatives and contribute to policy development.
- Conduct regular audits, ensure effective void management and support mobilisation of new schemes.
- Reporting & Performance
- Prepare regional reports, KPI analysis and updates for senior leadership.
- Monitor site performance and guide managers on improvement actions.
- Ensure compliance management systems and reporting tools are used effectively.
- Other Requirements
- Participate in the out-of-hours escalation rota.
- Lead or contribute to cross-regional projects.
- Travel regularly between sites.
- Provide cover for site and senior managers when required.
- Experience in residential property management, hospitality operations or a similar multi-site role.
- Strong leadership ability with experience managing and developing teams.
- Knowledge of operational, financial and compliance management in a customer-focused environment.
- Highly organised, commercially aware and comfortable making decisions in complex situations.
- Excellent communicator with strong stakeholder management skills.
- Proficient in Microsoft Office and able to use property management/CRM systems.
- A proactive mindset, focused on continuous improvement and operational excellence.
Regional Resident Services Manager - Build to Rent in London employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Resident Services Manager - Build to Rent in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management and hospitality sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to discuss your experience in leading teams and driving service excellence. Use specific examples from your past roles to demonstrate how you’ve made a positive impact in similar environments.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and think about how your leadership style aligns with their goals. This will help you tailor your responses and show that you’re not just a good fit for the role, but for the team as well.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Regional Resident Services Manager - Build to Rent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership abilities and any relevant experience in residential property management or multi-site operations. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at StudySmarter. Be sure to mention specific achievements that demonstrate your operational excellence.
Showcase Your People Skills: As a Regional Resident Services Manager, you'll be leading teams across multiple sites. Make sure to highlight your experience in team development and fostering a positive culture. We love seeing examples of how you've successfully managed and motivated teams in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Portfolio
Before the interview, take some time to research the company's portfolio of Build to Rent communities. Familiarise yourself with their values, mission, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Regional Resident Services Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led teams, developed talent, or improved service standards. Be ready to discuss how you foster a high-performance culture and handle challenges.
✨Understand Financial Metrics
Brush up on your financial management skills. Be prepared to discuss how you've previously managed budgets, analysed performance metrics, and optimised rental performance. Showing that you can deliver regional income targets will impress the interviewers.
✨Engage with Resident Experience
Think about how you can enhance resident experience in the communities you'll manage. Prepare to share ideas on community engagement, handling complaints, and using feedback to drive service improvements. This will demonstrate your commitment to outstanding resident service standards.
