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For Companies At a Glance
- Tasks: Support day-to-day housing operations and engage with residents.
- Company: Established residential operator focused on affordable housing.
- Benefits: Structured entry point, career development support, and industry accreditations.
- Why this job: Make a difference in residents' lives while building a rewarding career.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Collaborative team culture with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
The organisation
We are working with a well-established residential operator delivering a growing affordable housing portfolio. They offer a structured entry point into housing, with support towards industry accreditations and long-term career development. The team promotes a collaborative culture, with a focus on resident experience and continuous learning.
Full time role Monday to Friday 9 to 5.30 with 1 hour lunch break.
The role and responsibilities
This Housing Services Assistant role is based at the Berewood site and reports into the Housing Services Manager. The position supports day-to-day housing operations while building exposure across tenancy and resident services.
- Act as a first point of contact for residents, providing clear and timely responses.
- Log enquiries, repairs, and concerns, escalating where required.
- Support resident engagement activities, meetings, and on-site events.
- Assist with tenancy processes including viewings, sign-ups, and inspections.
- Attend property viewings and support residents moving into their homes.
- Support contractor coordination and follow up on outstanding works.
- Carry out site inspections and report any issues identified.
- Maintain accurate records across systems, including tenancy and resident data.
- Support compliance tasks and escalate any safeguarding or safety concerns.
Skills and requirements
- Strong customer service skills with a professional approach.
- Resilient nature with the ability to manage varied situations.
- Good organisational skills and attention to detail.
- Confident communication skills, both written and verbal.
- Comfortable using Microsoft systems including Outlook, Word, and Excel.
- Willingness to learn and develop within housing.
- Ability to work collaboratively within a team.
- Full driving license and access to a vehicle.
This Housing Services Assistant role offers a clear route into housing, with support towards qualifications and development.
Apply now as interviews are taking place shortly.
Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Housing Services Assistant - Berewood employer: Cobalt Recruitment.
Contact Detail:
Cobalt Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Assistant - Berewood
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to resident experience and think of examples from your past that showcase your customer service skills. We want to see how you can fit into their collaborative culture!
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your experiences, being clear and confident is key. Remember, this role is all about engaging with residents, so show us you can communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to jump into the housing sector and grow with us.
We think you need these skills to ace Housing Services Assistant - Berewood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Services Assistant role. Highlight your customer service skills and any relevant experience that shows you can handle varied situations with a professional approach.
Showcase Your Organisational Skills: In your application, emphasise your attention to detail and organisational abilities. Mention any past experiences where you've successfully managed multiple tasks or projects, as this will resonate well with the responsibilities of the role.
Communicate Clearly: Since strong communication skills are key for this position, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your confident communication style.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our organisation.
How to prepare for a job interview at Cobalt Recruitment.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Services Assistant. Familiarise yourself with tasks like handling enquiries, supporting resident engagement, and managing tenancy processes. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role heavily relies on strong customer service, prepare examples from your past experiences where you've successfully handled resident queries or resolved issues. Highlight your professional approach and resilience in managing varied situations to impress the interviewers.
✨Be Ready to Discuss Teamwork
This position requires collaboration within a team, so be prepared to talk about your experiences working in teams. Share specific instances where you contributed to team success or supported colleagues, showcasing your ability to work well with others.
✨Brush Up on Your Tech Skills
As the role involves using Microsoft systems like Outlook, Word, and Excel, ensure you're comfortable discussing your proficiency with these tools. You might even want to mention any relevant projects or tasks where you've effectively used these applications to manage data or communicate with residents.