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For Companies At a Glance
- Tasks: Support day-to-day housing operations and engage with residents.
- Company: Established residential operator focused on affordable housing.
- Benefits: Structured entry point, career development support, and industry accreditations.
- Why this job: Make a difference in residents' lives while building a rewarding career.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Collaborative culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The organisation
We are working with a well-established residential operator delivering a growing affordable housing portfolio. They offer a structured entry point into housing, with support towards industry accreditations and long-term career development. The team promotes a collaborative culture, with a focus on resident experience and continuous learning.
Full time role Monday to Friday 9 to 5.30 with 1 hour lunch break.
The role and responsibilities
This Housing Services Assistant role is based at the Wellesley site and reports into the Housing Services Manager. The position supports day-to-day housing operations while building exposure across tenancy and resident services.
- Act as a first point of contact for residents, providing clear and timely responses.
- Log enquiries, repairs, and concerns, escalating where required.
- Support resident engagement activities, meetings, and on-site events.
- Assist with tenancy processes including viewings, sign-ups, and inspections.
- Attend property viewings and support residents moving into their homes.
- Support contractor coordination and follow up on outstanding works.
- Carry out site inspections and report any issues identified.
- Maintain accurate records across systems, including tenancy and resident data.
- Support compliance tasks and escalate any safeguarding or safety concerns.
Skills and requirements
- Strong customer service skills with a professional approach.
- Resilient nature with the ability to manage varied situations.
- Good organisational skills and attention to detail.
- Confident communication skills, both written and verbal.
- Comfortable using Microsoft systems including Outlook, Word, and Excel.
- Willingness to learn and develop within housing.
- Ability to work collaboratively within a team.
- Full driving license and access to a vehicle.
This Housing Services Assistant role offers a clear route into housing, with support towards qualifications and development.
Apply now as interviews are taking place shortly.
Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Housing Services Assistant - Aldershot employer: Cobalt Recruitment.
Contact Detail:
Cobalt Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Assistant - Aldershot
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Housing Services Assistant, especially your customer service experience.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated strong organisational skills or handled challenging customer interactions. This will help you stand out as a candidate who can handle the varied situations in housing services.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Services Assistant - Aldershot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Services Assistant role. Highlight your customer service skills and any relevant experience that shows you can handle varied situations with a professional approach.
Showcase Your Organisational Skills: In your application, emphasise your organisational skills and attention to detail. Mention any past experiences where you've successfully managed multiple tasks or maintained accurate records, as this is key for the role.
Communicate Clearly: Since strong communication skills are essential, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your confident communication abilities.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our organisation.
How to prepare for a job interview at Cobalt Recruitment.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Services Assistant. Familiarise yourself with tasks like logging enquiries and supporting resident engagement activities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since strong customer service skills are crucial for this position, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your professional approach and resilience in managing varied situations.
✨Be Ready to Discuss Teamwork
This role emphasises collaboration, so be prepared to talk about your experience working in teams. Share specific instances where you contributed to team success or supported colleagues, showcasing your ability to work collaboratively within a team.
✨Demonstrate Your Willingness to Learn
The organisation values continuous learning and development, so express your eagerness to grow within the housing sector. Mention any relevant training or qualifications you're interested in pursuing, and how you plan to contribute to the team's success while developing your skills.