At a Glance
- Tasks: Manage housing operations and enhance community living for 600 homes.
- Company: Dynamic residential operator focused on community and customer satisfaction.
- Benefits: Competitive salary, discretionary bonus, and CIH Level 3 qualification opportunity.
- Other info: Collaborative culture with excellent career growth potential.
- Why this job: Shape a thriving community while gaining valuable housing management experience.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 36000 - 36000 € per year.
Cobalt is working with a growing residential operator to appoint a Housing Services Manager for a large mixed-tenure community in Berewood. This is a site-based role with responsibility for delivering housing and resident services across an estate of approximately 600 homes spanning Affordable Rent, Shared Ownership and PRS accommodation. The position offers the opportunity to play a visible role in shaping a successful community environment while working across tenancy management, estate operations and resident engagement.
The organisation:
- Established residential operator with a strong customer and community focus.
- Mixed-tenure environment offering exposure across affordable housing and PRS operations.
- Supportive environment with opportunity to complete CIH Level 3 qualification via apprenticeship following probation.
- Collaborative culture with close working relationships across operational, development and customer teams.
The role:
- Managing day-to-day housing operations across a large estate-based portfolio.
- Delivering tenancy management, sustainment and enforcement activity.
- Managing anti-social behaviour and safeguarding cases, including partnership working with external agencies.
- Carrying out estate inspections and overseeing estate standards, compliance and health & safety.
- Liaising with developers regarding defects management during liability periods.
- Supporting resident engagement initiatives and complaint resolution in line with Ombudsman expectations.
- Managing on-site contractors and coordinating operational service delivery.
- Supporting rental performance, arrears management and KPI delivery.
- Providing line management support to a Housing Services Assistant.
Skills and experience required:
- Previous operational housing management experience within a Registered Provider or Local Authority environment.
- Strong understanding of tenancy management, ASB and tenancy sustainment.
- Experience working with vulnerable residents and safeguarding processes.
- Knowledge of housing legislation and regulatory standards.
- Experience managing estate-based services and contractor performance.
- Ability to work confidently within a fast-moving operational environment.
- Strong communication and customer engagement skills.
- Exposure to mixed-tenure or PRS/BTR environments would be advantageous.
This role would suit a housing professional who enjoys a visible on-site presence and is motivated by delivering high service standards within a complex residential community. Apply now as interviews are expected to take place shortly.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Locations
Housing Services Manager in Hampshire, Waterlooville employer: Cobalt Recruitment
Cobalt is an exceptional employer, offering a supportive and collaborative work culture that prioritises community engagement and employee development. As a Housing Services Manager in Berewood, you will have the unique opportunity to shape a thriving residential environment while benefiting from professional growth through CIH Level 3 qualification support. With a focus on delivering high service standards across a diverse housing portfolio, this role promises meaningful and rewarding employment in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Hampshire, Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This not only shows your interest but can also help you get noticed by hiring managers.
✨Tip Number 3
Prepare for interviews by researching common questions in housing management roles. Practise your answers, focusing on your experience with tenancy management and resident engagement – it’ll make you feel more confident when the time comes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Services Manager in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management, especially focusing on tenancy management and resident engagement. We want to see how your skills align with the role of Housing Services Manager!
Showcase Your Experience:Don’t just list your previous roles; explain how your past experiences have prepared you for this position. We’re looking for specific examples of how you've managed anti-social behaviour or worked with vulnerable residents.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and tenancy management. Familiarise yourself with the specific challenges faced in mixed-tenure environments, as this will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Experience
Prepare to discuss your previous operational housing management experience in detail. Think of specific examples where you've successfully managed anti-social behaviour or worked with vulnerable residents. This will help demonstrate your capability and confidence in handling the responsibilities of the role.
✨Engage with the Community
Since the role involves resident engagement, be ready to share your ideas on how to foster a strong community spirit. Think about initiatives you've implemented in the past or new strategies you could bring to the table. This shows your commitment to creating a positive living environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the current challenges the organisation faces in managing the estate or how they measure success in resident engagement. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
