At a Glance
- Tasks: Be the friendly face at reception, welcoming visitors and ensuring a top-notch experience.
- Company: Join a vibrant team in a dynamic building environment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Perfect for students looking to gain experience in a lively setting.
- Why this job: Make a lasting impression while developing your customer service skills.
- Qualifications: Great communication skills and a professional attitude are essential.
The predicted salary is between 18900 - 23100 £ per year.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
- Leeds
- Front of House Host
The Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants.
Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
Reception area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
A courteous, professional, helpful nature must be displayed at all times.
If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property.
- Establish a professional working relationship with all of the staff, occupiers and contractors at the property and be the first point of contact for the building.
- Take ownership of monthly newsletter and events in reception, engagement in wider placemaking team.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. xsabvtc
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ens
- Please click on the apply button to read the full job description
Front of House Reception Host employer: Cobalt Recruitment
Join a dynamic real estate development and investment management firm in London, where your expertise in equity capital raising will be highly valued. With a lucrative salary and performance-based bonuses, you'll thrive in a high-growth environment that fosters collaboration and innovation among ambitious investors. Our supportive work culture prioritises employee growth, offering unique opportunities to expand your professional network and enhance your skills in a vibrant city known for its financial prowess.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Reception Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cobalt Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cobalt Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Reception Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cobalt Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Cobalt Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cobalt Recruitment!
How to prepare for a job interview at Cobalt Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
