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- Tasks: Engage with residents, conduct tours, and ensure a welcoming environment.
- Company: Join a leading Build to Rent company in a luxurious Bristol development.
- Benefits: Competitive salary up to £28,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team delivering exceptional service and creating community events.
- Qualifications: Experience in customer service or hospitality; strong communication skills required.
- Other info: Site-based role with a focus on resident satisfaction and safety.
The predicted salary is between 22400 - 33600 £ per year.
Resident Services Associate
Salary: up to £28,000
Location: Bristol (site based)
Cobalt are currently assisting one of the Build to Rent industry’s leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Bristol.
For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.
You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Resident Manager, providing an exceptional resident experience through delivery of first-class customer service.
Responsibilities
- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
- Conducting customers viewings and tours
- Undertaking pre-let inspections and scheduled inspections of communal areas
- Logging receipt and collection of customer parcels
- Building security and resident administration in line with GDPR
- Arranging and hosting events for residents
- Logging and reporting all Health and Safety tasks
- Administrative duties predominantly revolving around reports producing system reports
Requirements
- Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
- Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
- Continually strives to improve knowledge, skills and abilities to produce the best results
- A flexible approach, dedication to working well in a team
- Positive attitude and ability to go above and beyond for residents with little supervision
- Proficient with common software eg Microsoft/Windows etc
- Excellent communication skills, including written and verbal English and numeracy
- Experience with events desirable
Customer Service Representative employer: Cobalt Recruitment.
Contact Detail:
Cobalt Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the Build to Rent industry and the specific company you're applying to. Understanding their values and services will help you connect better with potential residents and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight any relevant experience in hospitality or property management during your interactions. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will showcase your ability to excel in a customer-facing role.
✨Tip Number 3
Prepare to discuss your approach to health and safety on-site. Being able to articulate your understanding of H&S requirements and how you've implemented them in previous roles will demonstrate your readiness for this position.
✨Tip Number 4
Showcase your event planning skills by discussing any past experiences where you've organized events or activities. This will highlight your ability to engage residents and create a welcoming community atmosphere.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or property management. Use specific examples that demonstrate your ability to build relationships with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with face-to-face interactions and how you can contribute to creating a welcoming environment for residents.
Highlight Relevant Skills: In your application, emphasize skills such as communication, teamwork, and problem-solving. Mention any experience you have with health and safety regulations, as well as your proficiency with software like Microsoft Office.
Show Enthusiasm: Express your enthusiasm for the position and the company in your application. Let them know why you want to work in the Build to Rent industry and how you can enhance the resident experience.
How to prepare for a job interview at Cobalt Recruitment.
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond for customers in previous positions, especially in hospitality or property management.
✨Demonstrate Your Team Spirit
Since this role requires working closely with a team, be prepared to discuss how you collaborate with others. Share instances where you've contributed to a positive team environment or helped resolve conflicts.
✨Familiarize Yourself with Health & Safety Protocols
Understand the basic health and safety requirements relevant to the role. Be ready to discuss how you would implement these protocols on-site to ensure resident safety and compliance.
✨Prepare for Resident Interaction Scenarios
Think about potential scenarios you might face when interacting with residents. Practice how you would handle various situations, such as conducting tours or addressing resident concerns, to demonstrate your problem-solving skills.
