At a Glance
- Tasks: Support purchasers from exchange to completion in a dynamic residential development.
- Company: Reputable London developer known for high-quality, design-led residential projects.
- Benefits: Fixed-term contract with potential for longer-term progression and collaborative work environment.
- Other info: Gain exposure to senior stakeholders and premium purchasers in a vibrant setting.
- Why this job: Be part of an exciting project and make a real impact on customer experiences.
- Qualifications: Experience in sales progression or customer care, and knowledge of Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Fixed Term Contract - 6 months initially
Fulham SW6 office based
Cobalt is working with an established London developer with a strong reputation for delivering design-led residential schemes across the capital. This opportunity sits within a landmark riverside development in Fulham.
As the project moves into a key delivery phase, our client is looking to appoint a Sales Progression & Customer Care Coordinator to support purchasers from exchange through to completion and handover.
- Design-led approach focused on customer experience and long-term value creation.
- Collaborative office environment working closely with construction, commercial and sales teams.
- Potential for longer-term progression beyond the initial fixed-term contract.
Reporting into the senior leadership team, the Sales Progression & Customer Care Coordinator will take ownership of the purchaser journey from exchange through to move-in. Managing the sales progression process through to legal completion and handover.
- Coordinating communication with purchasers, solicitors, mortgage brokers and agents.
- Providing updates on build progress, completion timelines and legal milestones.
- Coordinating pre-completion inspections, snagging appointments and move-in schedules.
- Supporting purchaser handovers and aftercare coordination.
- Supporting reporting on completions and sales progression activity.
- Working closely with construction, sales and external consultant teams during phased handovers.
Working knowledge of new-build residential sales progression, customer care or completions.
- Experience liaising with purchasers, solicitors, sales agents and developers.
- Working knowledge of Microsoft Office and CRM or property systems.
- Exposure to international purchasers or overseas investors would be advantageous.
This is an excellent opportunity for a Sales Progression & Customer Care Coordinator to play a visible role on one of Fulham’s most exciting residential developments, while gaining exposure to senior stakeholders and premium purchasers.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Sales Progression & Customer Care Coordinator in City of London employer: Cobalt Recruitment
Cobalt is an exceptional employer, offering a collaborative office environment where you will work closely with construction, commercial, and sales teams on a landmark riverside development in Fulham. With a strong focus on design-led residential schemes and customer experience, employees benefit from meaningful engagement with senior stakeholders and the potential for long-term career progression beyond the initial contract. Join us to be part of a company that values high-quality delivery and fosters professional growth in a vibrant London setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Progression & Customer Care Coordinator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Progression & Customer Care Coordinator role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their design-led approach and customer care philosophy. We want you to show them that you’re not just another candidate, but someone who genuinely understands and aligns with their values.
✨Tip Number 3
Practice your communication skills! As a Sales Progression & Customer Care Coordinator, you’ll be liaising with various stakeholders. We suggest doing mock interviews or role-playing scenarios to boost your confidence and ensure you can handle any questions thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to take ownership of the purchaser journey and make a real impact in the team.
We think you need these skills to ace Sales Progression & Customer Care Coordinator in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Progression & Customer Care Coordinator role. Highlight any relevant experience in customer care or sales progression, and don’t forget to mention your familiarity with new-build residential sales!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention your passion for customer experience and how you can contribute to our collaborative environment at Cobalt.
Showcase Your Communication Skills:As this role involves coordinating communication with various stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve successfully managed communications in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cobalt Recruitment
✨Know the Project Inside Out
Before your interview, make sure you research the specific residential development and the company’s design-led approach. Understanding the project’s unique features and how they enhance customer experience will show your genuine interest and help you stand out.
✨Showcase Your Communication Skills
As a Sales Progression & Customer Care Coordinator, communication is key. Prepare examples of how you've effectively liaised with various stakeholders like purchasers, solicitors, and agents in the past. This will demonstrate your ability to manage relationships and keep everyone informed.
✨Highlight Your Organisational Skills
This role involves coordinating multiple tasks, from inspections to move-in schedules. Be ready to discuss how you’ve successfully managed similar responsibilities before. Use specific examples that showcase your ability to stay organised and meet deadlines.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, such as dealing with a difficult purchaser or managing delays in the sales progression process. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills.
