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For Companies At a Glance
- Tasks: Lead and inspire teams across multiple residential sites to deliver exceptional service.
- Company: Dynamic property management company focused on high-quality living experiences.
- Benefits: Full-time role with competitive salary and opportunities for career development.
- Why this job: Shape the future of resident services and make a real impact in communities.
- Qualifications: Experience in property management or hospitality with strong leadership skills.
- Other info: Join a collaborative team and enjoy a fast-paced, rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Multiple sites across London
Hours: Full time | Monday–Friday | 35.5 hours per week
We’re looking for an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities in London. This is a senior, hands-on role for a confident people leader who thrives in a multi-site environment and brings strong expertise across operations, customer experience, compliance, and commercial performance. You’ll play a key role in shaping service delivery, building high-performing teams, and ensuring outstanding outcomes for residents and the business alike.
The Role
As part of the Resident Services leadership team, you’ll take full regional responsibility for operational performance, resident satisfaction, and team development across your sites. You’ll work closely with central teams and onsite managers to deliver safe, well-managed buildings and an exceptional resident experience.
Key Responsibilities
- Leadership & Team Development
- Lead, inspire and develop Resident Services teams across multiple sites
- Create a high-performance, customer-focused culture
- Conduct performance reviews and support career development
- Support recruitment, onboarding and training across the region
- Financial & Commercial Management
- Deliver regional income targets and control operational spend
- Analyse performance data to optimise rental performance
- Support budgeting, forecasting and financial reporting
- Ensure effective procurement and supplier management
- Property, Safety & Compliance
- Oversee health & safety, fire safety and statutory compliance
- Carry out regular building inspections and escalate risks appropriately
- Support the management of damp, mould and condensation cases
- Work closely with Facilities Management teams to maintain safe, high-quality buildings
- Resident Experience
- Set and embed exceptional resident service standards
- Lead on escalated complaints and customer recovery
- Use resident feedback and survey insights to drive service improvements
- Support resident engagement initiatives and community events
- Operational Excellence
- Ensure operating procedures and data governance standards are followed
- Use operational metrics to manage risk, workload and performance
- Drive continuous improvement and contribute to policy development
- Oversee void management, audits and mobilisation of new schemes
- Reporting & Performance
- Produce regional reports, KPI analysis and updates for senior leadership
- Monitor site performance and support managers with improvement plans
- Ensure compliance and reporting systems are used effectively
Additional Requirements
- Participate in the out-of-hours escalation rota
- Contribute to cross-regional projects
- Travel regularly between sites
- Provide cover for site and senior managers when required
Skills, Experience & Attributes
- Proven experience in residential property management, hospitality or a similar multi-site role
- Strong people leadership skills with a track record of developing teams
- Solid understanding of operational, financial and compliance management
- Commercially astute, highly organised and confident decision-maker
- Excellent communication and stakeholder management skills
- Comfortable using Microsoft Office and property management / CRM systems
- Proactive, improvement-focused mindset with high professional standards
Regional Resident Services Manager in City of London employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Resident Services Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and hospitality sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your achievements in team leadership, operational excellence, and resident satisfaction. Bring it along to interviews to demonstrate your experience and how you can add value to the role.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in making a great first impression.
✨Tip Number 4
Prepare for the interview! Research the company’s values and recent projects. Think about how your experience aligns with their goals, especially in areas like compliance and resident experience. This will help you stand out as a candidate who truly understands their needs.
We think you need these skills to ace Regional Resident Services Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant multi-site management experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Regional Resident Services Manager role. Share specific examples of how you've led teams and improved resident experiences in the past.
Showcase Your Achievements: Quantify your successes! Whether it’s improving resident satisfaction scores or achieving financial targets, we love to see numbers that demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Portfolio
Before the interview, make sure you research the specific residential communities you'll be managing. Understand their unique challenges and successes. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading teams across multiple sites. Share examples of how you've inspired and developed your teams in the past. Highlight any specific strategies you've used to create a high-performance culture.
✨Demonstrate Financial Acumen
Since financial management is key for this role, brush up on your knowledge of budgeting, forecasting, and performance analysis. Be ready to discuss how you've successfully managed operational spend and met income targets in previous roles.
✨Prepare for Scenario Questions
Expect questions about handling resident complaints or compliance issues. Think of specific situations you've faced and how you resolved them. This will help demonstrate your problem-solving skills and commitment to exceptional resident service.
