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For Companies At a Glance
- Tasks: Support daily operations and enhance customer experience in a prestigious office building.
- Company: Join a leading commercial property management team in East London.
- Benefits: Career growth, dynamic work environment, and hands-on experience in facilities management.
- Why this job: Be part of a vibrant community and make a real impact on occupier engagement.
- Qualifications: Experience in customer service or events coordination is essential.
- Other info: Great opportunity for long-term career development in commercial property.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an Assistant Operations Manager to join the on-site management team of a prestigious commercial office building in East London, comprising approximately 300,000 sq ft and set to be home to a number of blue-chip occupiers. Working closely with the Senior Building Manager, you will play a key role in the day-to-day operational management of the building, with a particular focus on customer experience, events, and soft services delivery. This is a highly visible, occupier-facing position within a flagship asset.
Key Responsibilities:
- Supporting the Operations Manager with the daily management and operation of the building
- Leading on events, activations, and occupier engagement initiatives, ensuring a strong sense of community within the asset
- Managing and monitoring soft services contracts, including cleaning, security, reception, and waste
- Ensuring a consistently high level of customer service across the building
- Acting as a key point of contact for occupiers, responding to queries and managing service requests
- Overseeing service partner performance and assisting with contract management
- Supporting health & safety, compliance, and operational reporting requirements
- Assisting with inspections, audits, and general building management duties
Candidate Requirements:
- Experience within commercial property, facilities management, hospitality, or a customer-focused environment
- Strong background in customer service and/or events coordination
- Experience managing or overseeing soft services contracts
- Professional, proactive, and confident in a front-facing role
- Strong communication and organisational skills
- A desire to build a long-term career within commercial property
This role offers the opportunity to work within a best-in-class commercial office environment, alongside an experienced on-site team, with genuine opportunities for development and progression. For more information or a confidential discussion, please apply or get in touch directly.
Assistant Operations Manager employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in customer service and operations. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your soft skills! In a role like Assistant Operations Manager, communication and organisation are key. Be ready to share examples of how you've excelled in these areas during your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Operations Manager role. Highlight your customer service background and any events coordination you've done, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our focus on customer experience and community engagement.
Showcase Your Communication Skills: Since this role is highly visible and occupier-facing, make sure your application showcases your strong communication skills. We want to see how you can engage with clients and manage queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cobalt Recruitment
✨Know Your Building Inside Out
Before the interview, take some time to research the commercial office building and its key features. Understand the types of occupiers it hosts and any recent events or initiatives that have taken place. This will show your genuine interest and help you connect your experience with their needs.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer experience, prepare specific examples from your past roles where you excelled in customer service or event coordination. Highlight how you handled challenges and ensured satisfaction, as this will resonate well with the interviewers.
✨Be Ready to Discuss Soft Services Management
Brush up on your knowledge of soft services contracts, such as cleaning and security. Be prepared to discuss how you've managed these in previous roles, including any metrics or outcomes that demonstrate your effectiveness. This will show that you understand the operational side of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the building's community engagement initiatives and how they measure success in customer service. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your career goals.
