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- Tasks: Lead exceptional customer service and enhance resident experience across two London sites.
- Company: Join a prestigious Build-to-Rent developer focused on community and resident satisfaction.
- Benefits: Enjoy a competitive salary up to £35,000 plus additional benefits.
- Why this job: Be part of a vibrant community, plan events, and make a real impact on residents' lives.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunity to work in a dynamic environment with a focus on community engagement.
The predicted salary is between 21000 - 35000 £ per year.
Job Advertisement: Resident Services Coordinator – Build-to-Rent Development Location: East or North London Salary: Up to £35,000 per annum + Benefits The Role A prestigious Build-to-Rent (BTR) developer in London is seeking an experienced Resident Services Coordinator to lead the delivery of exceptional customer service across two sites (North & East London) and enhance the resident experience. This role involves coordinating resident services, supporting operational efficiency, and fostering a vibrant, community-focused environment. Key Responsibilities Manage day-to-day resident services, acting as the primary point of contact for complex inquiries and escalations. Oversee the coordination of resident move-ins, move-outs, and property tours. Supervise front-of-house operations, ensuring a welcoming and secure environment. Liaise with internal teams and external contractors to ensure prompt resolution of maintenance and service issues. Plan and execute community events to drive resident engagement and satisfaction. Maintain accurate and up-to-date records of resident interactions, service requests, and property operations. Support leasing activities, including managing prospective tenant inquiries and conducting property viewings. Assist with the implementation of resident retention strategies an…
Resident Services Coordinator - Build-to-Rent employer: Cobalt Recruitment. Careers
Contact Detail:
Cobalt Recruitment. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Coordinator - Build-to-Rent
✨Tip Number 1
Familiarize yourself with the Build-to-Rent sector and its unique challenges. Understanding the specific needs of residents in this type of development will help you stand out as a candidate who is genuinely interested in enhancing the resident experience.
✨Tip Number 2
Network with professionals in the property management and customer service fields. Attend local events or join online forums related to residential services to gain insights and make connections that could benefit your application.
✨Tip Number 3
Showcase your experience in managing community events or resident engagement activities. Highlight any successful initiatives you've led that fostered a sense of community, as this is a key aspect of the role.
✨Tip Number 4
Prepare to discuss how you handle complex inquiries and escalations during the interview. Be ready to share specific examples of how you've resolved issues effectively, demonstrating your problem-solving skills and commitment to exceptional customer service.
We think you need these skills to ace Resident Services Coordinator - Build-to-Rent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Services Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: In your CV and cover letter, emphasize any previous roles where you provided exceptional customer service. Use specific examples that demonstrate your ability to handle complex inquiries and enhance resident experiences.
Showcase Coordination Skills: Detail your experience in coordinating services or events. Mention any relevant projects where you managed logistics, supervised operations, or worked with teams to achieve a common goal, especially in a residential or community-focused environment.
Personalize Your Application: Make sure to personalize your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and explain why you would be a great fit for their team.
How to prepare for a job interview at Cobalt Recruitment. Careers
✨Showcase Your Customer Service Skills
As a Resident Services Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've handled complex inquiries or resolved issues in previous roles. Highlight your ability to create a welcoming environment for residents.
✨Demonstrate Your Organizational Abilities
This role involves managing multiple tasks such as move-ins, move-outs, and community events. Discuss your organizational strategies and tools you use to keep everything running smoothly. Mention any experience with property management software if applicable.
✨Emphasize Team Collaboration
You'll be liaising with internal teams and external contractors regularly. Talk about your experience working in a team setting and how you ensure effective communication and collaboration to resolve maintenance and service issues promptly.
✨Prepare for Community Engagement Questions
Since planning community events is part of the job, think about past events you've organized or participated in. Be ready to discuss your ideas for fostering resident engagement and satisfaction, showcasing your creativity and understanding of community dynamics.
