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- Tasks: Engage with residents, conduct tours, and ensure a welcoming environment.
- Company: Join a leading Build to Rent company in a luxurious Cardiff development.
- Benefits: Enjoy a competitive salary and a flexible rota system with time off during the week.
- Why this job: Be part of a dynamic team delivering top-notch service and creating a community vibe.
- Qualifications: Experience in property, hospitality, or customer service is preferred.
- Other info: This is a permanent role with a focus on resident satisfaction and building management.
The predicted salary is between 15900 - 26400 £ per year.
Resident Services Associate Salary: up to £26,500 Location: Cardiff – Site Based Cobalt are currently assisting one of the Build to Rent industry\’s leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Cardiff For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service. You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service. This is a permanent position that works on a rota system and will require 1 Saturday every 2 weeks, that you will get a day off in the week for. Responsibilities Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home Conducting customers viewings and tours Undertaking pre-let inspections and scheduled inspections of communal areas Logging receipt and collection of customer parcels Building security and resident administration in line with GDPR Arranging and hosting ev…
Resident Services Associate employer: Cobalt Recruitment. Careers
Contact Detail:
Cobalt Recruitment. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate
✨Tip Number 1
Familiarize yourself with the Build to Rent sector and the specific services offered by the company. Understanding their unique selling points will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your customer service experience, especially in hospitality or property management. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would handle various resident scenarios. Think about common challenges in a residential setting and how you would address them to maintain a positive living environment.
✨Tip Number 4
Show enthusiasm for community building and teamwork. This role is all about collaboration, so be prepared to talk about how you can contribute to a positive team dynamic and enhance the resident experience.
We think you need these skills to ace Resident Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property, hospitality, or customer service. Use specific examples that demonstrate your ability to provide excellent resident experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Build to Rent sector. Mention why you are excited about this role and how you can contribute to the team.
Highlight Communication Skills: Emphasize your communication skills in both your CV and cover letter. This role requires face-to-face interaction with residents, so showcasing your ability to build rapport is crucial.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is important in this role.
How to prepare for a job interview at Cobalt Recruitment. Careers
✨Show Your Customer Service Skills
Since this role is all about providing excellent service to residents, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to build rapport and ensure a welcoming environment.
✨Demonstrate Your Knowledge of the Industry
Familiarize yourself with the Build to Rent sector and current trends in property management. Showing that you understand the unique challenges and opportunities in this industry will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult resident or managing multiple tasks at once. Practice your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
